Job Description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Role Title

HR Business Partner – India GCC

Location

Chennai

Act as the strategic HR partner to the India GCC leadership team, supporting the build, scale, and ongoing evolution of the GCC. The role balances strategic partnership with hands-on delivery, ensuring alignment between business priorities, talent strategy, culture, and regulatory requirements.

The HR Business Partner will operate as a strategic advisor, talent leader, and employee advocate, enabling leadership to achieve growth, productivity, and service objectives while maintaining strong governance, engagement, and risk management.

Key Responsibilities

1. Strategic Business Partnering

• Partner GCC Head and leadership team on organisation design, workforce planning, and talent strategy
• Translate business strategy into clear, actionable people plans
• Provide insight and constructive challenge on structure, capability, and leadership effectiveness
• Support delivery of GCC objectives (growth, cost, productivity, service quality)
• Lead and support change management and transformation initiatives

2. GCC Build, Scale & Operating Model

• Support rapid hiring and onboarding at scale, with focus on quality, diversity, and retention
• Shape organisational structures (spans/layers/reporting lines) as the GCC evolves
• Embed scalable, efficient HR processes aligned to global standards
• Establish a compelling employee value proposition aligned to the India market
• Drive effective workforce planning to support growth and operational stability

3. Talent & Leadership

• Lead talent management practices including succession planning, talent reviews, and pipeline development
• Identify key talent risks and build mitigation plans
• Coach leaders on performance management, engagement, and team effectiveness
• Build leadership capability through targeted development initiatives
• Support performance, promotion, and reward decisions with rigour and fairness

4. Culture, Engagement & Employee Experience

• Embed a strong, inclusive culture aligned to global firm values
• Drive engagement initiatives and monitor attrition, acting on insights proactively
• Act as a trusted advisor to leaders and employees on employee relations matters
• Promote fair, transparent, and consistent people practices
• Serve as escalation point for complex or sensitive employee issues

5. Talent Acquisition & Workforce Planning

• Partner with hiring managers to build a strong, diverse talent pipeline
• Support strategic hiring decisions and define capability requirements
• Enable hiring manager capability in assessment and selection
• Ensure effective onboarding to accelerate integration and productivity

6. Reward & Market Competitiveness

• Support compensation benchmarking using India market data
• Advise leaders on competitive and equitable reward decisions
• Partner with Compensation teams on incentive design and salary structures
• Provide insights on market trends (pay, skills availability, attrition drivers)

7. Organisational Development & Change

• Diagnose organisational issues and implement appropriate solutions
• Lead initiatives across org design, team effectiveness, and capability building
• Support strategic planning, process improvement, and transformation programmes
• Manage HR projects with clear goals, governance, and risk mitigation

8. Stakeholder Management

• Act as key interface between India GCC and global HR (UK/US/EU/APAC)
• Ensure alignment with global standards while adapting to local market requirements
• Build strong partnerships across business leaders, HR COEs, and external advisors
• Operate effectively within a matrixed, international environment

Key Deliverables (Year 1)

• Successful HR support for GCC build-out (hiring, onboarding, organisational structure)
• Clear organisation design and governance framework established
• Leadership team stabilised and effectively supported
• Attrition and engagement managed within target benchmarks
• Full compliance with local regulatory and HR requirements
• Scalable HR processes embedded and operational

Profile / Experience

• Proven HR Business Partner experience in a high-growth, transformation, or GCC environment
• Experience in India (GCC, shared services, or technology hub preferred)
• Strong knowledge of Indian employment law and market practices
• Experience operating in a matrix, international organisation (financial services preferred)
• Demonstrated ability to operate strategically and execute operationally
• Strong talent acquisition, talent management, and organisational development experience

Key Capabilities

• Commercial, pragmatic, and outcome-focused
• Strong judgement and risk awareness
• Influencing and challenging senior stakeholders effectively
• Comfortable operating in ambiguity, pace, and scale environments
• Strong relationship-building and stakeholder management skills
• Data-driven with practical application
• Resilient, adaptable, and delivery-focused

Success Measures

• Quality, capability, and stability of GCC workforce
• Leadership effectiveness and team performance
• Attrition and engagement outcomes
• Delivery against hiring and growth targets
• Strength of talent pipeline and succession plans
• Compliance and absence of regulatory or employee relations issues

#LI-DNI

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.