Job Description

Core Responsibilities

Strategic HR Partnership

• Serve as the single point of contact for assigned shift operations.

• Partner with operations leadership to support workforce planning and engagement.

• Act as SME in employee relations, work environment, and disciplinary processes.

• Provide coaching and guidance to first-line leaders on people-related matters.

• Support organizational change initiatives and drive continuous improvement in employee experience and culture.

Employee Relations & Compliance

• Lead progressive discipline and labor case management, ensuring legal compliance.

• Educate teams on best practices for maintaining a respectful and inclusive work environment.

• Monitor adherence to company policies, norms, and procedures.

• Participate in policy deployment and internal promotion processes.

• Support audit readiness and compliance with people-related controls.

Employee Engagement & Experience

• Champion employee engagement initiatives, including recognition, communication, and wellness programs.

• Coordinate onboarding and offboarding processes.

• Conduct locker and gowning audits and follow-ups.

• Promote a culture of feedback, inclusion, and continuous improvement.

• Actively monitor and improve employee experience metrics (e.g., eNPS, participation rates).

• Actively participate in the Operational Excellence programs, including their forums and activities, while promoting and supporting the culture of continuous improvement within the organization

Talent Development support & Coaching

• Administer internal transfers and individual development plans (IDPs).

• Ensure IDP commitments are tracked and fulfilled.

• Initiate and manage individual coaching for development.

• Support capability building and succession planning within the business unit.

• Ensure employees receive the training needed for their roles.

HR Analytics & Metrics

• Monitor and analyze HR metrics and KPIs to identify trends and improvement opportunities.

• Report on HR performance and people-related indicators.

• Use dashboards and analytics tools to support data-driven decision-making.

• Develop strategies to improve KPIs related to engagement, retention, and development.

Operational Support

• Support shift headcount reconciliation and PCN creation as backup.

• Manage vacation and overtime administration for non-exempt employees.

• Maintain and update employee files and termination records as applicable.

• Investigate and manage NCRs related to human error.

• Process purchase requisitions as needed.

Qualifications

Knowledge, Skills, and Abilities:

• Experience in problem solving and decision making.

• Knowledge of QSR (Quality System Regulations) and ISO 13485

• Proven leadership and planning skills.

• Good interpersonal and excellent Leadership Skills exhibited.

• Initiative-taking, self-starter, and responsible person

• Excellent oral/written communication skills in both English and Spanish are necessary.

• Teamwork and service oriented.

• Strong verbal, written, analytical and interpersonal skills.

• Experience working with empowered/self-directed work team preferred.

• Able to work overtime if necessary.

• Work under minimum supervision

• Willing to travel.

• Computer skills (i.e., excel, word, power point)

Work Environment:

• Moderate noise level in office and production areas.

• Requires walking, standing, sitting, reaching, and lifting up to 50 pounds.

• May be exposed to chemical fumes in certain areas.

• Requires strong analytical, communication, and judgment skills.

• Extended use of computer and office equipment.

Experience:

• 5–10 years of experience in Human Resources, preferably in a manufacturing or medical device environment.

• Experience in employee relations, talent acquisition, performance management, compensation and benefits, training and development, labor law compliance, and HRIS systems.

• Strong background in negotiation and customer service.

Education:

• Bachelor’s degree in human resources, Psychology, Business Administration, or a related field is required.

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.