Job Description

Key Responsibilities

• Partner with business leaders to understand goals and develop HR strategies aligned with business objectives
• Provide guidance on employee relations, performance management, and disciplinary actions
• Support talent management initiatives, including succession planning and leadership development
• Drive recruitment strategies in collaboration with Talent Acquisition teams
• Lead and support organizational development and change management initiatives
• Analyze HR metrics (e.g., attrition, engagement, performance) to provide actionable insights
• Ensure compliance with labor laws, company policies, and HR best practices
• Facilitate employee engagement programs and culture-building initiatives
• Coach managers on people management, conflict resolution, and team effectiveness
• Support compensation and benefits planning in alignment with market trends
• Collaborate with HR Centers of Excellence (COEs) for program implementation

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
• 4–8 years of progressive HR experience, with at least 2–3 years in a business partner role
• Strong knowledge of labor laws, employee relations, and HR best practices
• Experience in stakeholder management and working with senior leadership
• Strong analytical skills with experience using HR metrics and reports
• Excellent communication, coaching, and interpersonal skills
• Ability to influence and build strong relationships across all levels of the organization
• High level of integrity and ability to handle confidential information
• Experience with HRIS and data analytics tools is an advantage

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.