Job Description

Special Instructions to Applicants: Please attach a resume and cover letter in the Supporting Documents section of the application, preferably in PDF format to avoid any formatting issues.

Are you interested in a career in human resources? The Rice University Human Resources team offers an excellent opportunity to gain experience as a Human Resources Associate!

As a Human Resources Associate, you will be part of a high-energy, “can-do” HR Service Center team that provides first-level support to the community in HR-related matters such as onboarding, benefits, recruitment, and compensation. Typical duties include welcoming all visitors to the HR office, assisting new employees with onboarding activities, responding to general HR inquiries, resolving issues, and shepherding employee personnel changes (salaries, titles, promotions, etc.).

The ideal candidate will be interested in gaining valuable experience in human resources, providing excellent customer service in a fast-paced environment, and serving as a proactive, team-oriented problem solver.

Workplace Requirements:

This position is exclusively on-site, and all duties are to be performed in person at the Cambridge Office Building on the Rice University campus. Per Rice Policy 440, work arrangements may be subject to change.

Hourly Salary Range: $18.89 to $20.10. *Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements:

• High school diploma or equivalent
• Two (2) years of related experience (e.g., customer service, human resources coordinator, etc.)
  • In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis, may be substituted

Skills

• Excellent customer service skills
• Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion
• Ability to quickly and effectively learn HR systems, establish priorities, organize work, and meet deadlines
• Ability to multitask in a high-volume, fast-paced environment

Preferences:

• Bilingual in English and Spanish
• Demonstrated experience in a high-volume customer service position, including greeting and assisting customers while multitasking to keep a busy desk organized and meet deadlines
• Experience in records management, I-9 work authorization, data analysis, benefits, or a related field
• Ability to analyze and present data graphically, quantitatively, and qualitatively, including working with spreadsheets and databases

Essential Functions:

• Provides excellent customer service to the campus community, including students, staff, faculty, employee dependents, and prospective employees, ensuring a positive and professional HR experience
• Conducts new employee onboarding, including processing new-hire documentation, completing Federal Form I-9, and coordinating background checks
• Responds to general HR inquiries, interprets and applies HR policies and procedures, resolves routine issues, and escalates complex matters to appropriate HR team members
• Completes employment verifications accurately and in a timely manner
• Reviews and processes HCM transactions for faculty, staff, and student employees (e.g., hires, assignment changes, pay changes, status updates, and terminations), ensuring accuracy and data integrity
• Maintains and audits employee records; partners with Benefits, Compensation, Payroll, Talent Acquisition, and HRIS to ensure transactions are complete, compliant, and properly documented
• Generates reports, conducts data audits, identifies discrepancies, and participates in data correction and process improvement efforts
• Develops and updates process documentation, job aids, and training materials to support consistency and knowledge sharing
• Performs other duties as assigned in support of HR operations

Rice University HR | Benefits:https://knowledgecafe.rice.edu/benefits

Rice Mission and Values:Mission and Values | Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University’s Human Resources Office via email at facstaffada@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu Thank you for your interest in employment with Rice University.