Job Description

HR Assistant

Application Deadline: 31 July 2026

Department: HR

Employment Type: Permanent - Full Time

Location: London UK

Reporting To: Helen Whooley

Key Responsibilities

• Provide timely and accurate responses to queries received through HR inboxes and Teams Channels adhering to SLA requirements. Escalate issues to the relevant HR team member or department, promptly and efficiently.
• Responsible for the on-boarding and off-boarding processes within agreed SLA requirements. This includes managing and co-ordinating the HR induction process, meeting new starters, chasing outstanding documentation and background checks (including regulatory references and Fit and Proper checks for SMCR), updating Organisation Charts, co-ordinating post probation and leaver questionnaires and leaver related processes.
• Oversee all benefit on-boarding, mid-term adjustments and off-boarding, along with any employee queries for all company benefits including Season Ticket Loans, Eyecare Vouchers, Private Medical Insurance, Pension, Life Assurance, Gym Membership, Dental Care, Annual Medicals and Buying Holiday, Cycle to Work and Electric Car Scheme. Conduct monthly PMI reconciliations and initiate the medical underwriting process where applicable.
• Responsible for the accurate creation of offer letters, employment contracts, offer packs, start date confirmation letters, probationary letters, changes to T&C’s letters, salary review letters and leaver confirmation letters efficiently.
• Co-ordinates any relevant training, including CII/ACII by booking exams, drafting study agreements, reviewing invoices and liaising with payroll regarding any leavers and deductions from salary.
• Ensure all payroll changes are included in the Payroll Actions and Payroll Timetable as appropriate.
• Co-ordinates data for internal and external audits, including downloading relevant client and employee reports and responding to queries where necessary.
• Maintain HR Systems, trackers and employee files to ensure they accurately reflect any pending starters, changes in T&C’s, probations and leavers while ensuring GDPR compliance.
• Providing initial HR advice and guidance to employees and managers on company policies, procedures, payroll and benefits. This includes the creation of client meeting agendas and other tasks as directed by the HR Business Partner.
• Collaborate with the Payroll & Benefits Specialist, Talent Acquisition, Culture & Talent and L&D Teams, ensuring effective communication and an excellent client experience.

Skills, Knowledge & Expertise

• Previous experience in HR administration, working at a similar level. Working towards a CIPD qualification would be advantageous but not essential.
• Excellent communication skills, both written and verbal. The ability to provide employees and managers with advice and guidance in a confident and professional manner.
• Strong organisational and task management skills, with ability to manage multiple tasks simultaneously, whilst maintaining very high levels of accuracy and attention to detail.
• Proactive and having the ability to meet tight deadlines and using own initiative.
• Proficient in HRIS systems and MS Office.
• Flexible team player who can adapt to changing priorities and is prepared to get involved in the work and cover other team members when necessary.

Job Benefits

• 35-hour working week with hybrid and flexible working
• Generous holiday allowance that increases with service

• Private medical insurance with virtual GP access
• Annual health screening, dental cover and eye care
• Subsidised gym or sports club membership

• Enhanced maternity, paternity, adoption and shared parental pay

• Highly competitive pension with up to 13% employer contribution
• Life assurance and income protection
• Discretionary annual bonus scheme
• Interest-free season ticket loan and salary sacrifice schemes