Job Description

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES INC.

The HR Assistant (Employee Services) shall be responsible for assisting and providing support services to the Company in handling administration area of Human Resources Management; to help ensure that all conform to the Hospitality Enterprise Resources Corp. quality system procedures as documented, as regards to HR functions; and in all matters relative to achieving and fulfilling the HR goals, functions and objectives of the Company.

Scopes and Responsibilities:

1. Timekeeping Maintenance

• Reviews, validates, and authorizes employee time entries, overtime, and leave requests in the HRIS.

• Prepares confidential timekeeping summaries for payroll processing.

• Coordinates timekeeping adjustments with the payroll team and assists employees with timekeeping-related concerns.

2. Leave Management

• Monitors and reconciles employee leave balances and CTO credits.

• Uploads and updates approved leave and CTO transactions in the HR system.

• Processes unused sick leave conversions and ensures accuracy in leave monitoring files.

3. Insurance Administration

• Assists employees with HMO and insurance-related concerns including reimbursements, clinic access, and dependents enrollment.

• Submits updates to insurance partners for new hires, separations, and benefit adjustments.

• Reviews insurance billings and prepares RFPs for payment.

• Coordinates annual physical exams (APE) and wellness programs such as health talks and vaccinations.

4. HRIS Administration

• Creates and maintains employee HRIS accounts and access credentials.

• Updates employee profiles for movements, promotions, and separations.

• Handles HRIS mapping, scheduling, and registration of employee mobile devices.

• Activates and assists with exit interviews in the system.

• Generates HRIS reports and implements system updates or new features.

5. Employee Services (HR Ticketing System and Employee Requests)

• Monitors and resolves employee requests and inquiries submitted through the HR Ticketing System.

• Ensures timely response and proper documentation of all service requests (e.g., benefits inquiries, COE requests, system access, and HR concerns).

• Coordinates with respective HR units to provide efficient and accurate resolutions to employee tickets.

• Tracks service turnaround time and maintains a high standard of HR service delivery.

COMPETENCIES AND SKILLS REQUIRED:

• Analytical Skills
• Organizational skills
• Time Management
• Good communication and facilitation skills
• Tech-savvy



QUALIFICATIONS:

• Graduate of Human Resources Management/ Psychology / Information Technology
• At least 1-2 years experience in Human Resource preferably in a shared service setup
• Knowledgeable on Philippine statutory and monetary benefits
• Knowledge in using HR system is an advantage