Job Description

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

This role is based out of our beautiful Brisbane head office (hybrid, minimum 3 days in the Brisbane office).

What you’ll be doing

As our HR and Payroll Platform Specialist, you’ll play a key role in ensuring our People systems are stable, well-governed and continuously improving to support business outcomes.

Reporting to the HR & Payroll Platform Owner, you’ll act as a trusted subject matter expert across HR and Payroll platforms, partnering closely with People teams, Technology and external vendors to deliver reliable and scalable solutions.

In this role, you will:

• Act as the SME across HR and Payroll platforms, including Oracle HCM and ADP Payroll
• Partner with HR and Payroll stakeholders to understand requirements and translate them into effective system solutions
• Support and drive continuous improvement initiatives across HR and Payroll systems
• Investigate and resolve complex system issues, identifying root causes and implementing sustainable solutions
• Own and deliver smaller enhancement initiatives end-to-end, from requirements through to delivery
• Support larger transformation initiatives by providing subject matter expertise and ensuring alignment to business processes
• Manage relationships with vendors and outsourced support partners to ensure service quality and delivery
• Contribute to governance activities including access management, controls, audit readiness and compliance
• Support release cycles, upgrades and change management aligned to payroll and business timelines
• Drive improved reporting, platform visibility and operational performance

You’ll play a critical role in bridging business and technology, ensuring HR and Payroll platforms support both day-to-day operations and long-term strategic objectives.

You’ll be great in this role if you have…

• Experience supporting HR and/or Payroll systems within a complex organisation
• Experience with Oracle HCM Cloud and/or ADP Payroll or similar platforms
• Strong understanding of HR and Payroll processes and how they translate into system solutions
• Proven ability to analyse business problems and translate them into requirements and system outcomes
• Experience working with vendors or outsourced support partners
• Strong problem-solving skills with the ability to manage complex issues through to resolution
• Excellent stakeholder engagement skills across both technical and non-technical teams
• Good understanding of governance, compliance and system lifecycle processes

Desirable:

• Relevant tertiary qualifications in HR, Information Systems or related discipline
• Oracle HCM certifications
• Experience in large or regulated environments
• Exposure to integrations and broader enterprise systems
• Airline or travel industry experience

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a well-being app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you

When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply?
We’re ready to hear from you. Apply now.