Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

This is an Individual Contributor role responsible for executing the operations strategy across Performance & Development, Year-End Compensation, Talent & Career, and Workday Security processes, ensuring accurate, timely, and compliant service delivery. The role supports case management, data integrity, and process execution while collaborating with cross-functional HR and business stakeholders to deliver a consistent employee and manager experience.

Key Responsibilities:

· Provides Tier 2 support by resolving escalated inquiries and managing complex cases, including system transactions, data updates, reporting requests, and issue resolution across Performance & Development, Talent, Career, Compensation, and TACO-provisioned Workday Security.

· Executes pre–launch testing and validation of system configurations, identifying defects, assessing downstream impacts, and recommending enhancements to ensure launch readiness and risk mitigation.

· Performs proactive audits and data governance related to performance and compensation, identifying discrepancies, coordinating with global stakeholders, and executing corrective actions to ensure data accuracy and compliance.

· Supports project execution and governance for key Talent processes (5 Conversations milestone activities), ensuring deliverables are completed accurately, on time, and aligned with global standards.

· Drives operational excellence and continuous improvement by collaborating with cross-functional teams (e.g., Total Rewards, Global Talent Management, WD Design) to deliver scalable solutions and enhance employee and manager experience.

· Ensures compliance and risk management by adhering to HR policies, internal controls, and applicable local and global regulatory requirements.

Qualifications

Education:

• Bachelor's Degree or equivalent experience is required.

Experience and Skills:

• Workday and Shared Services background preferred.
• Proficient analytical and problem solving skills required.
• Attention to detail a must.
• Effective communication across Business and HR functions required.
• A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, establish prioritization and meet deadlines.
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
• Demonstrates learning agility to successfully adapt to changes within the organization.
• Good interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, find opportunities, and contribute to positive outcomes.
• Data Analysis and advanced excel skills for automations is a plus.

Required Skills:

Preferred Skills:

Administrative Recruiting, Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resource Information Systems (HRIS), Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility