Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
We are hiring an HRExecutive to support ourHead OfficeSales function. This is a hands-on, execution-focused role where you will work closely with sales managers and teams to deliver day-to-day HR support while contributing to people initiatives that drive engagement, retention, and performance.
Key Responsibilities
Partner with sales managers on people matters, including employee engagement andall people processes.
Support the end-to-end employee lifecycle for the sales team — onboarding, confirmations, role changes, exits, and everything in between.
Drive employee engagement initiatives tailored to a fast-paced, target-driven sales environment.
Manage the performance review cycle for the sales function, including goal-setting support, calibration coordination,and submissions on the system.
Support workforce planning, headcount tracking, and hiring coordination in partnership with the Talent Acquisition team.
Analyse basic HR metrics (attrition, engagement scores, absenteeism) and present insights to sales leadership.
Coordinate learning and development needs for the sales team, working with L&D and Sales Enablement.
Assistin rolling out org-wide HR programs (DEI, wellness, rewards & recognition) within the sales function.
Contribute to policy interpretation and ensure consistent application across the sales org.
Qualifications
Bachelor'sPost Graduationdegree in Human Resources, Business Administration, or related field.
Atleast2years of HR experience,preferably in abusiness partnering or generalist capacity.
Prior exposure to supporting sales, commercial, or revenue teams is strongly preferred.
Good understanding of sales team dynamics
Solid knowledge of employment law and HR best practices.
Strong interpersonal skills and the ability to build trust with managers and employees.
Comfortable working with data and HR systems to pull reports andidentifytrends.
Proactive, organized, and able to manage multiple priorities independently.
Nice to Have
Experience with HRIS platforms (Workday)
Exposure toworking with senior stakeholderin the partner functions.
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
RegularService Operations (Delivery)Global Business Services
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 80,000 individuals around the world.
Our Purpose
Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Our Brands
We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
Our People
Our 80,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are.
Our Strategies
We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities:
• Growth: accelerate consumer-centric growth
• Execution: drive operational excellence
• Culture: build a winning growth culture
