I. Job Summary
As a member of the WM HR organization. The Advisor, HR is tasked with providing tactical, responsive Human Resources support to a high-volume contact center within the Customer Experience organization. The position serves as the first point of contact and trusted advisor for employee relations issues and human resources policies and processes. The HR advisor will champion, demonstrate and uphold WM Commitments & Values to foster an environment of trust, and employee engagement for a diverse workforce.This role acts as a strategic partner to management and employees, ensuring a positive work environment and compliance with employment laws.
We are seeking an experienced HR Advisor to join our team and provide dedicated support to our Corporate Customer Experience (Customer Service) organization. This is a primarily remote, individual contributor role and will serve as the primary HR point of contact for approximately 500 remote Customer Service Agents supporting operations across the Central and Eastern time zones.
While this role is remote, the ideal candidate will reside within 50 miles of a WM Contact Center for periodic in-person support:
Moody, AL | Phoenix, AZ | Lombard, IL | Westborough, MA | Plymouth, MI | Tupelo, MS | Moon Township, PA | Franklin, TN | Lewisville, TX | Germantown, WI
Candidates outside these areas may also be considered.
II. Essential Duties and Responsibilities
Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employments laws.
Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions issues balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.
Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy.
Conducts training on company policy, programs, and other issues as they arise.
Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
Partners and participates with local team(s) on recruitment outreach efforts.
Serves as an active member of HR related project teams as assigned.
Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.
Participate in HR projects and process improvements as assigned
III. Qualifications
A. Required Qualifications
Bachelor's Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of related work experience (in addition to education requirement)
Strong knowledge of HR principles, employment law, and best practices.
Excellent interpersonal, communication, and conflict resolution skills.
Ability to handle sensitive and confidential information with professionalism and integrity.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Proficiency with HRIS systems and Microsoft Office Suite.
Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected starting pay range for this position across the U.S. is $67,800-$86,500K. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Competencies
ABOUT WM
WM ( WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
