At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
Are you a people-focused HR professional who enjoys getting into the detail while keeping the bigger picture in mind? At Encore Group, we’re looking for an experienced HR Advisor to join our growing team and help support a positive, high-performing culture across the business.
This is a varied generalist role where you’ll work closely with managers and colleagues at all levels, get involved in a wide range of HR activity, and play a real part in how we support our people day to day.
From the start, you’ll be involved in a mix of hands-on HR work and projects, including:
Supporting managers with practical, consistent advice on employee relations, wellbeing, policies, and best practice
Keeping our HR systems accurate and up to date (we do rely heavily on Excel, so confidence here is important)
Supporting the full employee journey, from onboarding through to exit processes
Managing key HR admin such as contracts, pay changes, and job descriptions
Getting involved in engagement initiatives, training, and wider people projects
Producing reports and using data to help inform decisions
We’re looking for someone approachable, organised, and confident in their HR knowledge—someone who builds strong relationships and takes pride in doing things well. You’ll ideally have:
CIPD Level 5 (or working towards it)
Around 3+ years’ generalist HR experience
Strong Excel skills and confidence using HR systems
Great communication and relationship-building skills
A proactive mindset and the confidence to take initiative
A full UK driving licence (occasional travel between sites may be required)
Experience with Cascade or Team Tailor
A degree-level qualification
An eye for improving processes and finding better ways of working
We’re a friendly, collaborative team that takes pride in what we do. You’ll have the chance to get involved, make an impact, and continue developing your HR career in a supportive environment where your ideas are valued.
We offer hybrid working, with 3 days per week in our Cambridge office.
Salary: £35,000 – £38,000 per annum, depending on experience
Managing property as though we live there
Our mission is to make places better and deliver a brilliant residential property management experience. As property professionals, we created Encore in 2004 following our own experience of receiving poor management and the difficulty of finding a managing agent with the right aptitude and attitude. We chose the name Encore because it symbolises a great performance - which is what we strive to deliver. From the beginning we've adopted the philosophy of ‘taking care of your property as though we live there'.
Professional service through a proactive approach
Our approach is based on the following principles:
- Quality people with time to manage
- Operational structure and rigour
- Well-honed systems that work
- Maintenance and compliance under control
- Financial control
- Professionalism and pride
We work WITH you.
Local expertise
Encore manages a portfolio of high quality residential developments across the UK. With local teams in Cambridge, Bristol, London, Manchester, Nottingham and Sandhurst, we are experienced at dealing with all types of estates. Our property professionals look after properties across East Anglia, London, the Thames Valley, South West, Midlands and North West and our expertise and experience has been honed over 20 years of award winning property management.
