Job Description

At Affinity Water, our People and Culture team supports a large, fast-paced operational environment where strong HR partnership is key to delivering great outcomes for our customers and colleagues.

We’re looking for an experienced HR Advisor to join our Customer Experience (CX) Directorate on a 12-month fixed term contract. This is a busy, high-volume role acting as the main point of contact across a number of departments including our Contact Centre, Wholesale Development, Marketing & Communications, Processing & Complaints and Cash Collection & Management.

You’ll support managers and employees with a wide range of HR matters, helping to ensure fair, consistent, and policy-compliant decision making in a demanding and fast-moving environment.

What you’ll be doing:

• Acting as the first point of contact for HR queries across a large, busy directorate

• Providing advice on performance, absence, employee relations, and HR policies

• Managing HR casework and escalating complex issues where appropriate

• Supporting sickness absence, capability, and performance processes

• Coaching managers to handle people issues confidently and effectively

• Supporting HR reporting, payroll deadlines, and wider HR initiatives

• Building strong relationships quickly across multiple teams

• Promoting a fair, consistent, high-performance culture

What we’re looking for:

• Experience in an HR Advisor or similar role with strong employment law knowledge

• Ability to manage a high-volume, fast-paced workload with competing priorities

• Confident in triaging requests, prioritising, and pushing back when needed

• Strong relationship-building and communication skills

• Experience in employee relations, absence, and performance management

• CIPD Level 5 (desirable)

• Experience with HR systems such as Oracle (desirable)

Closing Date - 29th May

Benefits:

• Salary from £36,000 dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.