Job Description

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.  

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers with increasing use of AI across the business. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there? 

We are looking for an HR Administrator/Office Manager to be responsible for ensuring the smooth day-to-day running of both the London office and core People Experience operations. This is a hands-on, fast-paced role that sits at the centre of the employee experience, balancing office management with HR administration.

We’re looking for someone with a positive attitude and a “go-getter” mindset - someone who takes initiative, builds strong relationships, and isn’t afraid to roll their sleeves up to get things done.

Your role involves owning the end-to-end office experience in London, alongside supporting the full employee lifecycle through high-quality, accurate and proactive People Experience administration.

The priority for this role is to ensure a seamless employee and office experience, maintaining a well-run, compliant and engaging workplace, while delivering efficient and accurate HR administration.

You will work closely with the People Experience Manager, UK & Europe teams, and global People colleagues, as well as external suppliers and building management.

Key responsibilities:

28 hours per week, 4 days a week - 9am – 4pm

People Experience Administration (70%)

• Support People Experience Managers with employees and managers on day-to-day HR queries as delegated
• Provide proactive administrative support across the full employee lifecycle
• Support onboarding and offboarding processes, ensuring a smooth and consistent experience
• Prepare HR documentation, including employment contracts, amendments, and employee letters
• Maintain accurate and compliant employee records within HiBob, ensuring data integrity and audit readiness
• Support contract changes, role updates, and organisational changes within HRIS
• Assist with performance management processes, including tracking timelines and documentation
• Support employee engagement initiatives and culture activities (e.g. events, wellbeing initiatives)
• Ensure HR processes align with internal policies, and best practice
• Work closely with People Experience Managers to support regional and global People initiatives

Office Management (30%)

• Act as the first point of contact for building management, suppliers, and contractors
• Oversee the day-to-day running of the London office, ensuring a safe, clean and well-maintained environment
• Maintain office equipment and facilities (e.g. coffee machines, printers, meeting rooms), proactively resolving issues
• Manage office supplies and kitchen stock, ensuring availability at all times
• Coordinate office access, maintenance issues, health & safety checks, and compliance requirements
• Lead on Health & Safety, including policies, risk assessments, fire safety and first aid compliance
• Supervise cleaning services to ensure standards are consistently met
• Deliver a welcoming and professional guest experience for visitors
• Manage incoming/outgoing mail and courier arrangements
• Maintain office-related trackers, budgets, supplier records and contracts, supporting cost control and renewals

Ways of Working

• This role requires regular physical presence in the London office (minimum three days per week unless there’s an induction group)
• Operates as a highly collaborative role across local and global teams

Guidelines for Hybrid/Home Office :

• Located in London.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Requirements

Essential

• CIPD Level 3 (or working towards)
• Experience in an HR administration is essential
• Experience supporting employee lifecycle processes
• Strong organisational skills and attention to detail

• Ability to manage multiple priorities and work independently

• Confident communicator with strong interpersonal skills

• Proactive, solutions-focused mindset

• Comfortable working with HR systems (HiBob or similar)

• Strong sense of ownership and accountability
• High level of discretion and confidentiality

Preferred

• Experience managing office operations or facilities, preferably in a fast-paced environment
• Experience working in a global organisation
• Experience supporting employee engagement or culture initiatives
• Understanding of UK employment legislation
• Experience improving processes or implementing new ways of working
• Strong stakeholder management skills

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.

• Hybrid working You can combine working from home and working from the office.
• Paid time away from work Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.