Job Description

Department: HR

Location: Greenford – UB6 0HE (On-Site)

Type of Contract: Permanent – Full Time

Salary: £27,500-£30,000

Our Vision: Changing Lives through Education

The Role: The HR Operations and Benefits Administrator will support the delivery of a wide range of HR services, with a particular focus on the administration of employee benefits schemes; including pensions, healthcare, leave policies, and well-being programmes. The role works closely with the payroll team to ensure accurate processing and compliance with UK employment legislation.

You will assist with key HR operational processes such as candidate onboarding and offboarding of employees, maintaining accurate employee records, and supporting HR administrative tasks across departments. You will also act as a point of contact for employee enquiries, providing clear guidance on benefits and HR procedures, and ensuring that all schemes and policies are well communicated and understood throughout the organisation.

This role is not eligible for visa sponsorship!

What the Role Involves:

HR Operations & Administration

• Support onboarding and offboarding processes, ensuring timely completion of documentation, system updates, and induction procedures.
• Respond to employee queries via shared HR inbox/ticketing system, ensuring efficient and supportive service.
• Provide day-to-day HR administrative support to departments, maintaining accurate and compliant records using the organisation’s paperless document system.
• Assist with internal and external HR audits and compliance checks as directed by the Head of Department or Line Manager.
• Prepare regular and ad hoc reports on benefits participation, costs, and trends for HR leadership analysis.
• Ensure familiarity with and effective use of core HR systems, tools, and processes, completing tasks within required timescales set by legislation, payroll, the company, and HR deadlines.

Benefits Administration

• Administer the day-to-day operations of the company’s benefits schemes, including pensions, holiday buy/sell, health insurance, vehicle schemes, and other employee welfare initiatives.
• Assist with benefit-related communications, including staff inductions, annual benefits enrolment, and ad hoc updates throughout the year.
• Organise and deliver benefits workshops and information sessions to ensure clear understanding among employees.
• Act as the primary point of contact for staff on benefits queries, offering clear guidance and resolving issues in a timely manner and manage the benefits inbox
• Support data integrity across HR systems by ensuring timely entry and maintenance of employee data and benefits records.

About You:

• Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent experience.
• Customer service focussed with excellent organisation, prioritisation and time management skills
• Computer literacy and proficiency in Microsoft Office and any basic HRIS system
• Attention to detail and accuracy
• Demonstrable experience in employee benefits administration, preferably in a UK higher education or education sector environment.
• Knowledge of UK pensions and statutory benefits.
• Ability to conduct self and work duties in a manner compliant with employment law
• The ability to process detailed information accurately, effectively and consistently
• To be able to work independently and as part of a team
• Ability to learn new policies, processes and systems quickly and be able to adapt
• Good level of interpersonal & communication skills
• Good written and verbal communication
• Good active listening skills

What we offer:

• Time off that fits your lifestyle - 33 days' annual leave (including bank holidays), 1-day extra day of leave per year of service (up to 5 days), and Buy/Sell additional holidays (up to 5 days)
• Opportunities for growth - Tuition reimbursement for career development courses, wide variety of training courses and support with FHEA application
• Pension Scheme and Flexible Benefits (via salary sacrifice) - Cycle to Work, Workplace Nursery, Tech, Health, Dental and Life Assurance schemes, Women's Health scheme (via Hertlity) and much more
• Discounts, Perks and Employee Assistance: Perks@Work discounts platform, Employee Assistance Programme (EAP), discounted gym membership, eyecare vouchers and much more
• Reward for your impact - annual salary increase reviews, annual discretionary bonus, £500 award employee referral scheme

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.