Job Description

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers, and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background, and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibers of our company

America Fujikura Limited (AFL) is in search of a HR Admin to full-fill a 1-Year Contract.

The Human Resources Administrator is a critical partner in delivering best-in-class HR operations. This HR Admin ensures seamless coordination of company and client assets, smooth onboarding experience, successful offboarding of client assets, timely resolution of access escalations, and high-quality administrative support for HR Operations

SPECIFIC RESPONSIBILITIES AND RESULTING OUTCOMES

1. Onboarding

• Liaise and coordinate with Talent Acquisition team, Hiring Managers, and other HR team members to ensure seamless and positive onboarding and role transition experience for new hires and existing associates.
• Closely track, manage and coordinate asset requests, according to the New Hire/Transfer Process and interface with multi-discipline groups to ensure assets are requested and obtained for new hires/new incumbent.
• Facilitate and schedule orientation sessions as per the AFL Onboarding Program.
• Coordinate the AFL security clearance process with external vendors and system.

2. External Client Requirements

• Reviewing and managing clients’ onboarding requirements such as forms, Criminal Record checks, Photo Requirements etc.
• Distribution, collection and tracking of client’s assets and troubleshooting; escalate to client where required
• Coordinate with external clients to ensure assets, systems and access are correctly assigned and maintained, including ongoing training, compliance and support requests from external clients for AFL team members
• Train managers and provide updates on External Client processes and requirements for onboarding/offboarding on Client systems for team members
• Submit and validate reporting structure, employee movement and status changes to external client

4. Offboarding

• Make sure to collect all AFL’s and Client’s assets from the departing employee.

5. Client Access & Escalation Support

• Serve as the primary point of contact for client access issues and escalations.
• Troubleshoot and resolve access issues in coordination with internal teams and external clients.
• Ensure timely communication and resolution of client escalations while maintaining professionalism and adherence to company protocols.
• Track and document escalations to identify trends and support continuous process improvements.

6. HR Administration and Reporting

• Maintain HR and client records, systems, and databases with strict accuracy, confidentiality, and compliance.
• Prepare reports and dashboards such as onboarding metrics, asset status, and client compliance.
• Support HR projects and process improvements, such as documentation updates and efficiency initiatives.

QUALIFICATIONS

Knowledge and Experience

• 1–2 years of experience in a similar administrative role in a fast-paced, high-volume environment.
• Experience in HR administration is an asset.
• Strong aptitude for learning and working with various systems, including HRIS, onboarding/offboarding platforms, and asset management tools.
• Accurate and detail-oriented data entry skills with strong organizational abilities.
• Excellent relationship management and interpersonal skills, able to interact effectively with employees, managers, and external stakeholders.
• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Discretion and confidentiality in handling sensitive HR information.
• Strong problem-solving skills, with the ability to identify issues, escalate appropriately, and follow through on resolutions.
• Adaptable and flexible, able to manage multiple priorities in a fast-changing environment.
• Team player mentality, willing to collaborate, support HR projects, and contribute to process improvements.
• Basic reporting and analytics skills, capable of generating and interpreting HR-related data when required.
• Client Support: Managing client access, escalations, or service requests.

Skills and Abilities

• Attention to Detail: Ensures accuracy and minimizes errors.
• Organization & Time Management: Prioritizes tasks, meets deadlines in high-volume environments.
• Communication: Clear written and verbal communication; ability to interact with employees, managers, and external clients professionally.
• Problem Solving: Ability to identify issues, escalate appropriately, and suggest solutions.
• Adaptability: Comfortable with change, multiple tasks, and shifting priorities.
• Relationship Management: Builds trust with team members, managers, and external stakeholders.
• Discretion & Confidentiality: Handles sensitive HR information responsibly.

WORKING CONDITIONS

Work Hours

• Hybrid work style: Flexible schedule with 2–3 days in the office and 2 days remote, promoting work-life balance while maintaining team collaboration

Why AFL? AFL is a global leader in the telecommunications industry, providing cutting-edge network technology and solutions to customers around the world. At AFL, we’re committed to diversity and inclusion, recognizing that our team members’ unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

• Competitive salary and bonus opportunity.

• Comprehensive health, dental, and vision benefits.

• RRSP or retirement savings matching.

• Paid vacation and personal days.

• Professional development and training support.

• Leadership growth and career advancement opportunities.

• Hybrid work arrangements

• Employee assistance program and wellness resources.

• Collaborative, high-performing team environment.

• Exposure to large-scale, high-impact projects.

• Strong safety, quality, and continuous improvement culture.

Ready to Join Us? We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact NS-Recruitment@AFLglobal.com. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability