Job Description

Purpose of the Role:

The HR Administrator provides day-to-day administrative support across the employee lifecycle, ensuring accurate records, smooth onboarding and offboarding, and reliable delivery of core HR processes. This fixed-term role supports the People team through a period of increased volume, helping maintain a high standard of employee experience while TrustFlight continues to scale.

Scope & Decision-Making Authority:

· Manages own workload and prioritisation of routine HR administration tasks within agreed service levels.

· Escalates policy interpretation, employee relations issues, and any contractual changes to the Senior HR Business Partner.

· Coordinates directly with hiring managers and payroll on onboarding timelines, without independent authority to alter pay or terms.

· UK-based employees, primarily supporting the Doncaster site.

Key Relationships:

Internal

· Senior HR Business Partner and wider People team — daily collaboration on process delivery and priorities

· Payroll — regular liaison on new starters, leavers, and contract changes

· Line managers across the business — support with onboarding, probation, and documentation

External

· Job candidates and new starters — communication on offers, contracts, and onboarding

· Background check and referencing providers — coordinating pre-employment checks

· HR software and benefits providers — day-to-day administrative queries

Key Responsibilities:

· Maintain accurate and up-to-date employee records across the HR information system.

· Coordinate the onboarding process for new starters, including contract preparation, right-to-work checks, and induction scheduling.

· Process employee lifecycle documentation, including changes to terms, promotions, and leaver paperwork.

· Support recruitment administration, including scheduling interviews and issuing offer letters.

· Ensure HR processes comply with employment law and internal policy, escalating queries as needed.

· Provide general administrative support to the Senior HR Business Partner, including reporting, filing, and responding to routine employee queries.

Requirements

Required Qualifications & Experience:

· Previous experience in an HR administration or similar office-based support role.

· Strong working knowledge of Microsoft Office, particularly Excel and Outlook.

· Excellent attention to detail and ability to manage confidential information appropriately.

· Good written and verbal communication skills, with a professional and approachable manner.

Desirable Skills & Experience:

· Experience using an HR information system (HRIS) or applicant tracking system.

· Familiarity with UK employment law fundamentals.

AI & Digital Competency:

TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.

Tier 1 — AI User

Uses AI-assisted tools in daily workflows

Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills:

· Use AI writing assistants to draft routine employee communications and letters.

· Use AI tools to summarise policy documents and answer common HR queries.

· Apply AI-assisted templates to speed up onboarding paperwork and filing.

· Use digital scheduling tools to coordinate interviews and induction sessions.

Competencies & Behaviours:

· Attention to Detail — Maintains high accuracy across records and documentation.

· Collaboration — Builds effective working relationships across the People team and wider business.

· Delivery Focus — Consistently meets deadlines for time-sensitive HR processes.

· Confidentiality — Handles sensitive employee information with discretion and professionalism.

· Customer Centricity — Provides a positive, responsive experience for employees and candidates.