Job Description

Build Your HR Career at CRST
CRST The Transportation Solution is seeking an HR Administrator to support our Human Resources Service Center team. This role combines professional compliance administration with high-volume employee support and is ideal for someone ready to grow within HR operations.

If you’re detail-oriented, service-driven and comfortable balancing phones with compliance processes, this role offers meaningful exposure and long-term growth potential.

How You’ll Work

• Location Cedar Rapids, IA (1332 Edgewood Rd SW, Cedar Rapids, IA 52404)
• Compensation Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process.
• Benefits Comprehensive package including medical, dental and vision coverage; prescription drug and telehealth services; 401(k) with company match; paid time off and more.

About the Role
The HR Administrator serves as a key resource within the HR Service Center (HRSC). You’ll manage leave administration, respond to employee inquiries, support benefits processes and ensure accurate HR system updates. This role blends compliance execution with strong service delivery.

What You’ll Do

• Manage FMLA and ADA intake, documentation and tracking within defined authority
• Respond to high-volume employee inquiries via phone and HRSC inbox
• Support benefits enrollments and related employee questions
• Process new hire documentation and employee changes as needed
• Update managed move transactions in UKG
• Escalate complex or high-risk compliance matters appropriately
• Contribute to process improvement efforts within the HRSC

What Great Looks Like

• Improve response time and service quality for employee inquiries
• Reduce documentation and tracking errors
• Contribute to process improvements within the HRSC
• Build credibility with managers on compliance matters
• Progress toward independently managing leave cases with minimal escalation

What You Bring

• Experience supporting HR operations in a corporate or centralized environment
• Strong customer service skills with a professional and empathetic phone presence
• Ability to multitask and manage competing priorities in a high-volume setting
• Critical thinking skills and sound judgment within established guidelines
• Comfort handling inbound and outbound phone calls daily
• Strong written and verbal communication skills

Preferred Qualifications

• Direct hands-on FMLA case administration experience
• Experience determining leave eligibility
• Experience drafting formal FMLA or ADA communication
• Experience advising managers on compliance matters
• Experience working in UKG or similar HR systems

Why CRST?
CRST is celebrating 70 years of grit, growth and forward momentum—a legacy built on safety, integrity and delivering on our commitments. Our HR team plays a critical role in supporting employees and leaders across the organization.

At CRST, you’ll grow your HR expertise within a company committed to operational excellence and long-term development.

Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex or any other status protected by applicable federal, state or local laws.