What you'll do

• Provide a first-line service for HR-related enquiries, offering guidance on HR processes, benefits and HR systems.
• Manage activity across the HR Operations and Workday People Experience inboxes, ensuring queries are handled accurately and efficiently.
• Maintain employee records and process employee changes, ensuring data quality and confidentiality at all times.
• Administer employee reference requests and support employee lifecycle processes.
• Coordinate and track activities such as probation reviews and sickness absence processes.
• Support benefits administration, including liaising with providers and maintaining employee benefit records.
• Review benefits invoices, complete reconciliations and help ensure accurate processing and reporting.
• Assist with cyclical benefits activities and projects throughout the year.
• Maintain process documentation, checklists and standard operating procedures where required.
• Contribute ideas and support initiatives that improve HR processes, systems and the overall employee experience.

What you'll bring

Essential

• Strong numerical and analytical skills.
• Excellent attention to detail and a high level of accuracy when working with data.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Excellent written and verbal communication skills.
• The ability to work independently as well as collaboratively within a team.
• A professional and discreet approach to handling confidential employee information.

Desirable

• Experience using Workday or a similar HR system.
• Experience supporting HR administration, benefits administration or employee lifecycle processes.
• Experience maintaining process documentation, standard operating procedures or checklists.
• Experience working with employee benefits providers or benefits platforms.