Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time HR Team Senior Analyst with Dutch in Cluj-Napoca we’re looking for?

Your future role

Take on a new challenge and apply your HR expertise in a new cutting-edge field. You’ll report to the HR Administration Team Leader and work alongside passionate, motivated, and dedicated teammates.

You will be accountable for delivering an outstanding employee and manager experience as part of our HR Operations Centre. Day-to-day, you’ll work closely with teams across the business to enhance HR processes, support compliance, and ensure seamless operations.

You’ll specifically take care of processing service requests and managing employee documentation, but also handling payroll and employment-related queries.

We’ll look to you for:

• Handling service requests (e.g., creation of employee documentation, payroll-related queries, recruiting support) via Salesforce portal, email, chatter, and/or phone, and processing them using the Case Management Tool and/or relevant HR systems

• Creating and managing employee documentation, including archiving

• Ensuring SAP/HR Connect data entry of organizational management and personal administration

• Providing first-level support for HR systems

• Handling payroll and employment-related queries

• Ensuring compliance with legal requirements for processing requests (e.g., Consent to Use of Data, Security Questions)

• Following work instructions for the service/country relevant to the request and ensuring compliance with specific policies and procedures

• Keeping records of all open requests and conducting regular follow-ups until their completion

• Allocating requests with specific process/language/country requirements to the relevant colleagues as appropriate

• Creating or requesting supporting documents required for processing service requests

• Running standard and ad hoc reports on request for customers and other HR Operations stakeholders

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Proficiency in Microsoft tools: Word, Excel, PowerPoint

• Excellent customer and interpersonal skills

• A positive and proactive attitude, with resilience under pressure

• Good customer service or HR knowledge

• Language proficiency: Dutch or French (Advanced); English (Advanced); Any other language is a plus

• Education: Degree-level qualification

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines

• Work with cutting-edge technologies and systems

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership roles or specialist career paths

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.