Job Description

JOB TITLE:HR ADMIN MANAGER

REPORTS TO: HR BUSINESS PARTNER MIDDLE EAST

LOCATION: DUBAI BASED WITH TRAVEL TO QATAR, KUWAIT, AND BAHRAIN AS NEEDED

ORGANISATION UNIT: HERMES MIDDLE EAST

SCOPE OF THE JOB: As an HR Admin Manager in Employee Relations, you will play a pivotal role in maintaining a positive work environment, fostering healthy employee relations, and ensuring compliance with company policies and legal regulations. Your expertise will be crucial in handling investigations, disciplinaries, grievances, and other employee-related matters.

ResPONSIBILITIES

Employee Relations:

• Address employee concerns and issues promptly and in line with the regional labour laws.

• Conduct thorough investigations into reported policy violations, workplace incidents, and employee complaints.

• Prepare investigative reports, analyze data, and recommend appropriate sanctions to the Human Resources Business Partner.

• Ensure compliance with local laws and regulations.

• Mediate and resolve conflicts between employees, teams, or departments.

• Facilitate open communication and promote a positive work environment.

• Manage employee grievances, ensuring fair and consistent resolution.

• Work closely with leadership to address termination decisions when necessary.

• Undertake regional listening sessions across the business to understand the temperature of the business and recognize and propose solutions / programs or initiatives to enhance wellbeing and engagement.

Policy Development and Improvements:

• Continuously review and enhance HR policies related to employee relations.

• Propose changes to employee satisfaction or compliance.

• Keep up to date on policy trends and best practices in the market.

• Keep up to date on local labor law changes ensure alignment with these changes.

Administration

• Ensure all employee records (digital and physical) are accurately maintained, updated promptly, and consistently aligned with internal MCH systems (Oracle).

• Safeguard the confidentiality and integrity of employee information in accordance with data protection regulations and internal governance standards.

• Prepare employment contracts and onboarding documentation.

• Update HR Employee tracker with employee information and changes.

• Recording, Maintenance and Generation of HR reports (attendance, leave, headcount, etc.).

• Prepare payroll notes by the 13th of every month.

• Assist employees with benefits queries and add new employees to medical insurance scheme

• Prepare all HR letters (Salary certificates, employment certificates etc)

Employee Engagement:

• Conduct visits to stores to engage with employees, and meet colleagues to identify HR-related issues, and implement solutions.

• Provide strategic support and guidance to store managers on HR matters, ensuring alignment with organizational goals and priorities specifically focused on culture and wellbeing.

Onboarding

• Oversee the onboarding process to ensure new hires have a smooth and welcoming experience.

• Coordinate orientation programs, cultural integration activities, and provide necessary resources for successful role adaptation.

• Ensure compliance with company policies and legal requirements during onboarding.

Offboarding

• Manage offboarding procedures to maintain professionalism and positive employee experience.

• Conduct exit interviews to gather feedback and identify areas for improvement.

• Ensure proper documentation, knowledge transfer, and compliance with company standards.

Data Integrity

• Conduct regular audits of HR data to identify discrepancies, ensure accuracy, and maintain compliance with company policies and legal requirements.

• Maintain accurate data entry across MCH platforms, ensuring all information is complete, current, and properly documented.

• Monitor onboarding and offboarding documentation to ensure all required records are captured, stored, and archived correctly.

• Support the preparation of HR reports by ensuring data accuracy, consistency, and proper formatting.

• Implement data validation checks to minimize errors and ensure highquality HR data.

• Coordinate with internal stakeholders to correct outdated, inconsistent, or incomplete employee information.

• Ensure that document control practices are followed, including proper versioning, naming conventions, and secure storage.

• Maintain strict adherence to company confidentiality standards, ensuring sensitive information is always protected.

MEASURES OF SUCCESS

• Employee relations issues are addressed in a timely and compliant manner.

• Policies are kept up to date and relevant and new policies introduced in partnership with the Human Resources Business Partner

• Time in store and across the region is maximized to ensure a strong connection with store teams and store leaders.

EXPERIENCE

• Bachelor’s degree or equivalent in human resources, or related field is beneficial.

• Proven experience as HR Admin Manager or business partner handling employee relations.

• Strong knowledge of local employment laws, regulations, and best practices.

• Excellent communication, negotiation, and interpersonal skills.

• Ability to maintain confidentiality and handle sensitive information.

• Excellent written and verbal English communication skills, Arabic skills are beneficial.

• Familiar with Oracle Fusion.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.