Job Description

HPS Managed Solutions – Markets Enablement Manager

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Role HPS Managed Solutions – AMS Markets Enablement Manager

About the Organization HPS Managed Solutions

In addition to its core strengths in Personal Systems, Printing, and Collaboration, HP is advancing its capabilities as a solution provider. Building on a strong heritage in managed print services and expanding into areas including managed device services and managed collaboration services, HP is helping its customers improve employee productivity across their workforce and workspace. Our portfolio and partnerships in software and services enable us to provide a comprehensive portfolio of compelling solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment.

About the Position:

The Managed Solutions Global Category team is searching for top caliber talent to join our team. We are looking to complement our team with an individual who will be responsible for Market Enablement for AMS Markets (NA + LATAM). This individual will be chartered to drive profitable growth in our MDS/MCS business through Service & Solution deployment support, launch readiness & 4P management. This empowered individual will function in a worldwide capacity, focusing on Portfolio Adoption, planning & initiatives through engagement with our markets, MS Portfolio, Professional & Managed Services teams, finance, and GTM teams.

Key Responsibilities

• Act as offer specialist to market teams. Ensure proper training, support & offer expectations are in place. Support offer NSI & readiness. Monitor solution adoption, drive actions where appropriate.
• Ensure clarity with markets & stakeholders on business priorities, programs & initiatives.
• Lead out on defining a 4P plan for meeting / exceeding current year budget expectations. Monitor business & offer performance. Drive focus & action to course correct & capitalize on opportunities.
• Capture & triage market support requests. Aggressively pursue solution & closure of actions. Ensure clear communication with requestors & stakeholders on status & priority.
• Develop strong working relationships with AMS GSS Market, Channel & Portfolio teams. Understand market & business dynamics from which you will drive the markets, lead initiatives & influence others key stakeholders.
• Strategic engagement with Portfolio Biz Ops teams to ensure understanding of roadmaps, communicate market needs & drive for market support.
• Strategic engagement with the Market GSS teams to influence policy, process & support to drive profitable MS growth.
• Strategic engagement with Channel team to understand opportunities & align on plans to accelerate services adoption through the channel.
• Partner with WS Market Finance, Planning & other teams in managing Flash, Quota & Budget achievements
• Align on top priorities for P&L / business optimization & ensure we have the right plans in place to address.
• Have a strong understanding of our customer journey, the associated HP systems that support & ensure we have plans in place to optimize.
• Facilitate reviews for management staff that summarizes key issues, initiatives, help needed & status.

Qualifications

Education and Experience Required

• First level university degree required, MBA preferred.
• 10+ years of business management, Contractual business experience, category, business and/or P&L management.

Knowledge and Skills Required

• Leadership Skills: Proven track record in leading cross-function teams by influence, with the ability to collaborate and effectively represent your team at executive levels.
• HP Managed Solutions E2E Process: Familiarity with HP's E2E solutions business framework, process & infrastructure.
• Strategic Vision: Demonstrated capability in developing and implementing requirements aligned with broader business objectives, optimizing processes for maximum efficiency and scalability.
• Business Acumen: Strong understanding of business management processes, metrics, and operational frameworks. Experience in driving business reviews, planning, and stakeholder engagements.
• Analytical Mindset: Ability to drive data-driven decisions, defining metrics, and aligning tools for efficient business operations.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"