Job Description

Job Title

HPM Service Leader

HPM Service Leader

Your role:

• Lead the overall HPM service business strategy creation and operational execution
• Responsible for the HPM service financial performance, in charge of HPM service P&L
• Responsible for the go-to-market strategies, service portfolio in creation of integral value propositions driving profitable growth
• Managing Maintenance Services delivery performance, compliance and quality towards customers
• Driving optimal Customer Experience (NPS), against contractually agreed customer service levels
• Ensuring compliance with all Services delivery processes in line with Q&R policies
• Drive performance culture by LEAN empowerment of service team
• Recruit and develop HPM service team with med-tech backgrounds, fostering a high-performance culture through coaching and people development plan
• Compliance and risk control in service business

You're the right fit if:

• Integrity, Culture champion to engage and inspire team to win
• Proven business acumen in the Med-tech industry, especially with experience in service sales and team management
• Proven record in P&L responsibilities
• Great attention on compliance and have good track record

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.