Job Description

The HPD Support Specialist I performs daily clerical tasks that support the Holstein Door Facility as well as the Neenah and Hagerstown sites. They also serve as a liaison to customer service. Essential responsibilities include, but are not limited to, the following:

• Set up hardware codes for hardware entry requested from CSC detailing for all door sites.
  • That entails analyzing templates and opening applications
  • Creating a drawing(s) for the device
  • Creating a Hardware Master and Machining file which ties in the drawing(s) created
  • Create template scan documents to reflect information from set up and program
• Trouble shoots entry issues daily with CSC and handles any system corrections.
• Inventories wire sent to VT by customers for installation. This includes measuring and possibly tagging wire at shop/door level and comparing to door drawings for accurate measurements.
• Reviews CVR and Non-Standard report from production drops for scheduling issues.
• Enters Build Shop and Test Shops.
• Works closely with production managers, supervisors and leads on hardware and VALAD issues as well as Cam data issues that may need to be addressed with CSC team members.
• Responsible for investigating door claims brought from tech services and CSC team members on doors that have shipped.
• Assist with ERP implementation.
• Available to work 8 hours per day 5 days a week with occasional overtime
• Support 5S/Lean program keeping organized work station
• Work individually and as a team promoting a positive and professional work environment
• Adheres to all safety rules at all times
• Other duties as assigned.

Professional Characteristics

• Accepts responsibility, holds self-accountable for performance
• Self-starter who takes initiative and possesses a strong work ethic
• Team player throughout the organization promoting a positive work environment
• High level of integrity and confidentiality, sincerity, and honesty

Qualifications

• Work individually and as a team promoting a positive and professional work environment
• Strong organizational skills, detail oriented and consistently works toward continuous improvement
• Able to use Excel spreadsheets, Ichief, Access, XA as well as Outlook and AS400 system
• Able to multitask and work in an energetic environment
• Eager and willing to gain knowledge of door products and processes
• Excellent written and verbal communication
• Able to use general office equipment including computer data entry and other computer functions, telephone, fax machine and printers
• Professional attitude
• Models VT’s Mission, Vision, and Values.
• All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries

Benefits

Comprehensive benefit package including, but not limited to, health, dental, and vision insurance 401(k) with company match, employee assistance program, flexible spending and health savings accounts, life insurance, short- and long-term disability insurance, paid time off/vacation, tuition reimbursement, and more!

Physical Requirements

Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.