Job Description

Job Location: 5 STAR Event Services - Houston, TX 77003

Position Type: Part TimeEducation Level: High School

Salary Range: $13.00 - $15.00

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service5 STAR Event Services is hiring energetic, reliable, and safety‑minded individuals to join our Guest Services Team for upcoming sports and music events — including Freedom Over Texas at Eleanor Tinsley Park, one of Houston’s largest annual celebrations, taking place June 27th through July 6th, 2026. This is a permanent PART‑TIME, hourly position with opportunities to work a wide variety of exciting events.

Check out our current Event Calendar here: www.5starstaff.com/calendar

Description: Event Staff and Security Officers are responsible for ensuring the safety, comfort, and positive experience of all clients, guests, and fellow employees. Team members working Freedom Over Texas at Eleanor Tinsley Park will help manage large crowds, support festival operations, and maintain a secure environment throughout the event..

Pay Range: $13.00 and up/per hour

Duties

• Enforce and uphold the integrity of public and private areas of the job location
• Monitor entry and exit points to specific areas
• Perform routine search/inspection procedures including bag checks and screening of guests and their tickets, credentials, etc. prior to guest entry to ensure that no prohibited items enter
• Greet and direct guests to seating areas and various services
• Maintain open and smooth access routes of patron/vehicle walkways
• Receive and act on complaints from patrons according to policies and procedures
• Enforce all policies and procedures throughout the facility and report any suspicious behaviors or activity
• Aide in the direction of orderly evacuation of the building during emergencies
• Provide security escorts per event requirements

QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee must also possess the following qualifications:

• High School diploma or GED equivalent
• At least 18 years of age
• Reliable forms of communication and transportation
• LEVEL 2 SECURITY LICENSE (Level II Training & Exam provided for free. All applicants are required to apply, pass exam, submit to fingerprinting, and criminal background check.)

Skills and Abilities

• A strong customer-service attitude and professional appearance
• Possess excellent written and oral communication skills
• The ability to understand and interpret credentials, documents, signs, rules, policies, and instructions
• The ability to communicate effectively with clients, patrons and other employees
• The ability to multi-task, cross-train and learn new skills quickly
• The ability to remain calm and level-headed under high-pressure situations

Physical Requirements

• Full physical and mental dexterity with the ability to walk, stoop, kneel, crouch, hear, see and speak English clearly
• The ability to walk and stand for extended periods of time (shift duration)
• The ability to lift 25lbs.

Work Environment

• Elevated noise levels. Athletic and musical events can be very loud, and employees must be prepared to be exposed to increased noise levels. Ear plugs are available upon request.
• An energetic and fast-paced environment
• Crowds (as in lots of people)
• Working outdoor venues. Some of the events we work take place outside or in open-air venues and take place rain or shine. Reasonable accommodations are made to assist with employee comfort when necessary (tents, rain ponchos, drinking water, etc.)
• Evening and weekend work schedules. Many events take place in the evenings and on the weekends. Flexible availability is required.

Company: 5 STAR Event Services is a specialty Event Security/Staff provider specializing in the sports and entertainment industries. Since 2000, our security officers, and event staff personnel have delivered industry leading service to fans at more than 42,000 events in Houston, Austin, and San Antonio, Texas. Our clients include MLS & NWSL Soccer, NCAA Football, NASCAR, Formula 1, MotoGP, AHL Hockey, G League Basketball, stadiums, arenas, theaters, symphonies, festivals, conventions, and more.

Why We Work for 5 STAR

• Exciting & Interesting Work - Community & Public Events
• Flexible Schedules!
• Sense of Connection - Team Structure: Together Everyone Achieves More!
• Competitive Pay - Get $ to be part of the Best Events!
• Not Just a Temp Job, Events Year Around!
• Develop Skills - Customer Service, Security & More!
• Have Fun! Get to Know Your City, Your Teams.

Visit our website: www.5starstaff.com

5 STAR Event Services - 501-1000 Employees - Founded 2000 - DPS License # B09954 - Privately Held Women's Business Enterprise - Equal Opportunity Employer

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