Job Description

Competition # 2026-239-HHSHousing Support Worker (2026-239-HHS)Employment Type:Contract Hourly (Until December 31, 2026), Bargaining Unit (1 Vacancy)Work Hours:35 hours/week (M-F 8:00 am - 4:00 pm)Work Setting:Onsite – Limited opportunities to work remotely – 650 Queen St. E, Toronto, ONSalary:G - $31.85 per hourApplication Deadline:June 2, 2026, at 11:59 pmProgram Overview – Housing Access Program, Housing & Homelessness Services Unit
The program’s goal is to support participants to increase their independent living skills within a variety of housing options, including program clients living in private rental housing. Within a client-first or centric approach the following services are provided: behaviour modeling, crisis intervention, informal counselling, mediation with landlords and other tenants, referrals to appropriate community support services, assistance with maintaining access to rent supplement and income supports and moving/retaining suitable independent housing.

Using comprehensive holistic support approaches, the Housing Support Worker engages with participants one-to-one to develop short and long term housing and support service activity plans to ensure that the participants successfully obtain and maintain their housing and access any supports required to achieve their goals. Working with our existing program partners, including the City of Toronto, Ontario Works, and the Ontario Disability Support Program as well as other community-based partners, is an integral component to assisting the participants to secure access to any necessary supports available to live independently.

What You Will Do
This position reports to the Housing Access, Partnerships & Tenant Supports in the Housing Unit. This position is responsible for providing referral supports to individuals to obtain, maintain, and stabalize their housing in the WoodGreen housing portfolio, including case management, specifically to former residents of the Emergency Homelessness Project or Tent City.

Individual Support

• Utilizing an individually based approach to providing supports, the Housing Worker will provide ongoing support to former Tent City participants that assist them in obtaining and maintaining their housing and connect them to a variety of community resources, through home visits, drop-in services, accompaniment to community resources, and scheduled appointments.
• Respond and provide referral support during crisis situations to WoodGreen Housing clients and other programs including Emergency Homelessness programs such as Tent City etc. Engage in tenant/landlord mediation to prevent evictions and relocations for assigned participants.
• Engage in Tenant/Landlord Mediation preventing evictions and relocations, whenever possible for assigned Tent City participant caseload.
• Work with participants to enhance their capacity to access community resources, including housing and support services, and develop effective problem-solving strategies.

Facilitate Community and Program Linkages

• Actively take part in each Program Steering and Services Committee, noting any policy recommendations, identifying issues, and providing program updates.
• Ensure ongoing collaboration with internal WoodGreen units so that client(s) are connected to the organization’s integrated service model of employment, community health and social/community program services.
• Develop and maintain working relationships with partnering agencies, including but not limited to City of Toronto, Ontario Works and Ontario Disability Support Program, other Housing Help Services, and community resources.
• Ensure that client participants maintain their eligibility for rent geared to income including rent supplements and/or other housing programs.
• Liaise with Ontario Works, Ontario Disability Support Program, and other community resources to ensure that participants have access to and maintain the eligibility for income supports.
• Develop and implement strategies with participants so they enhance their skills to access other community resources, supports, and housing options, working toward long-term independence.
• Communicate program policies, procedures, and guidelines to participants.

Program Development

• Maintain accurate documentation, including client notes, case lists, and budget tracking, and assist with annual RGI reviews.
• Collect and analyze program data and reports to identify trends, challenges, and areas for improvement
• Support participants in accessing Ontario Works, ODSP, Housing Connections, and other community services.
• Keep the Manager of Housing Access informed on updates, participate in evaluations, and suggest program improvements.

Other

• Collaborate with housing support workers and Unit staff and actively participate in meetings and supervisory sessions.
• Complete required training and professional development as directed by WoodGreen Community Centre.
• Ensure the anti-racism objectives and community development principles of the organization are achieved through the Project.
• Complete and assist tenants with annual RGI reviews, within assigned CCU and supportive housing buildings. ( 841 Queen St. East) ( 650 Queen St. East)
• Perform other related duties as required by the Manager of Housing Access, Partnerships & Tenant Supports.

What You Bring to the Team

• Bachelor of Social Work (BSW) or related bachelor’s degree
• 2 years or more of direct experience in helping street-involved/homeless individuals, and those at risk of losing their housing, to obtain and maintain their housing.
• Proven skills in providing housing help and /or information referral services.
• Working knowledge of the Tenant Protection Act and Residential Tenancy Act.
• Strong intake, assessment, crisis intervention, de-escalation, advocacy and negotiation skills.

What Will Set You Apart

• Experience working with homeless/street involved individuals, tenants, individuals with substance use and landlords.
• Strong landlord/tenant mediation skills.
• Excellent case management skills. Supportive counseling and harm reduction skills.
• Experience working with diverse communities.
• Knowledge of resources in Toronto

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.