Job Description

Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052)

Schedule: Sunday-Thursday, 6:00am-2:30pm

Pay: $25.09/hour

Status: Regular Full-Time/Non-Exempt

*Applicants must be available for in-person interviews in Redmond, WA.

The Housing Support Staff work closely with the residents of Haven Heights to provide a clean and secure living environment, access to basic needs, and crisis intervention. Their responsibilities include conducting periodic safety inspections, responding to emergency situations, and maintaining detailed records and documentation. This position works in close coordination with Haven Height’s leadership and client services team and receives direct supervision from the Housing Supervisor.

Duties & Responsibilities

• Provide assistance, support, and information to residents to ensure a safe environment that is compliant with all rules and policies.
• Provide supportive care to residents experiencing personal crises.
• Conduct periodic walking inspections of the facility for the purpose of identifying, initiating appropriate action (reporting, correction, etc.) of hazards, inappropriate behavior, necessary repairs, or other notable conditions.
• Respond to emergency situations that may arise, making decisions within policy guidelines as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including providing timely and appropriate notification to policy, fire, emergency medical, and supervisory authorities.
• Demonstrate a working knowledge of emergency resources and service organizations.
• Collaborate with maintenance staff to uphold the facility’s cleanliness, safety, and maintenance standards.
• Ensure the facility’s regular practice of public health safety protocols.
• Maintain case records, required forms and reports, and social services systems (e.g. WellSky, HMIS, Bridges & Others) in the prescribed format.
• Participate in staff meetings.
• Work cooperatively with other The Salvation Army staff and programs.
• Perform other duties as requested.

Education & Experience

• High school diploma or GED.
• 6 months of experience in public contact/customer service.
• Experience working with individuals experiencing homelessness in a shelter/residential program preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.