Job Description

• Permanent Full Time Contract
• Location: Boorloo (East Perth) WA 6004
• $90,188 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose

Your Opportunity

Common Ground Perth is an innovative housing and support service, delivered in partnership between Mission Australia and Nyoongar Outreach Services (NOS). Together, the partnership brings strong sector leadership, deep community capability and culturally informed practice to support people experiencing or at risk of homelessness in Western Australia.

Located in East Perth, the service follows a proven and recognised Housing First approach, providing permanent housing alongside intensive, on-site support. This is an on-site position based within a purpose-built facility comprising 112 self-contained single occupancy apartments, supported by communal spaces and a 24-hour support presence. Many residents have experienced chronic or persistent homelessness and require consistent, long-term support to sustain their tenancies and rebuild stability.

As a Housing Support Practitioner, you will contribute to the ongoing development and delivery of this service, working with residents from where they are at and for as long as support is needed. Through collaborative, trauma informed and recovery oriented practice, you will support people to maintain housing, strengthen wellbeing and build independence over time.

Your Key Responsibilities:

• Deliver culturally safe, trauma-informed, holistic, and person-centred case management underpinned by Housing First Principles.
• Conduct participant intake and safety/risk assessments using established frameworks and respond to referrals from internal and external services.
• Support participants with practical assistance to live independently, including moving in to Common Ground, budgeting, passing property inspections, and completing paperwork.
• Facilitate and participate in group activities that build community, capability, and capacity to thrive at Common Ground.
• Offer tailored information, guidance, and referrals to support individuals to access relevant community services.
• Engage collaboratively with internal teams and external partners through case coordination, advocacy efforts, and connection to appropriate support networks.
• Maintain accurate and timely case notes and administrative records, ensuring compliance with reporting and quality standards.
• Respond to trauma and crisis situations using Therapeutic Crisis Intervention (TCI) practices, supporting participants with complex needs including chronic homelessness.

Requirements for Success

• Minimum 2 years’ experience in case management within homelessness services, with a relevant qualification in Social Welfare, Social Science, or Human Services.
• Demonstrated experience in case management and working with people with complex support needs.
• Strong knowledge and experience working respectfully with Aboriginal and Torres Strait Islander peoples and protocols.
• Trauma-Informed Care (TCI) and a recovery-oriented practice approach is highly preferred.
• Excellent communication, decision-making, and organisational skills, with the ability to manage competing priorities.
• Proven ability to follow policy and procedure, contribute ideas, and actively engage in service improvement.
• Ability to work collaboratively across diverse teams and maintain professional boundaries in a fast-paced environment
• First Aid Certificate is desired but not required.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.