Job Description

Housing Support Assistant

Homes NSW | Housing Services

Department of Communities and Justice

• Location: Lismore NSW
• Employment Type: 1 x Ongoing Opportunity
• General Clerk Grade, Base Salary Range $36,668 - $71,777 pa, plus Superannuation & Annual Leave Loading

Your role

The Housing Support Assistant position is an entry level administrative role and will be providing direct support to the Access and Demand Team, who assist clients experiencing or at risk of homelessness. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day may be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.

This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first

What you’ll do

The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day may be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.

What we’re looking for

We are looking someone who can provide a range of customer focused services and skills to help facilitate the following key accountabilities:

• Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support delivery of services to DCJ clients/customers.
• Process business information and contribute to the maintenance of administrative systems to ensure the flow of information is in accordance with standards and guidelines.
• Use relevant technology to prepare documentation and presentation material to support business unit managers and directors. Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information.
• Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information
• The successful applicant will be required to perform duties on site as this role involves face to face service delivery.

Download the

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close Monday, 6th April 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please reach out to the hiring manager Jessica Bennett on 0467 535 023 or jessica.bennett@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira reach out in 0498 091 786 or syvonne.pereira@dcj.nsw.gov.ai

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.