Job Description

Job Responsibilities

• Supervise the day-to-day operations of employee accommodation facilities and ensure compliance with company housing standards and policies.
• Monitor room occupancy, room allocation, and employee movement within the accommodation.
• Conduct regular inspections of rooms, common areas, recreational facilities, kitchens, and surrounding premises to ensure cleanliness, safety, and proper maintenance.
• Ensure all accommodation facilities are maintained in a hygienic, safe, and comfortable condition.
• Maintain accurate accommodation records, including occupancy lists, room assignments, check-in/check-out records, and employee housing databases.
• Coordinate room allocations for new joiners, transfers, and departing employees.
• Prepare periodic housing reports, accommodation status updates, and occupancy statistics for management review.
• Ensure housing policies and accommodation regulations are communicated and adhered to by all residents.
• Coordinate with Engineering and Maintenance teams for timely repairs and preventive maintenance activities.
• Monitor and follow up on maintenance requests to ensure completion within agreed timelines.
• Report any structural, electrical, plumbing, or safety issues and ensure corrective actions are implemented promptly.
• Verify the functionality of accommodation utilities, including water supply, air conditioning, lighting, and fire safety systems.
• Ensure compliance with company HSE (Health, Safety, and Environment) standards and local regulations.
• Conduct routine safety inspections and identify potential hazards within the accommodation.
• Support emergency preparedness initiatives, including evacuation drills and incident reporting.
• Coordinate with security personnel to maintain a secure accommodation environment.
• Supervise housekeeping activities and ensure accommodation areas meet cleanliness standards.
• Monitor laundry services and common area cleaning schedules.
• Conduct regular hygiene audits and address deficiencies promptly.
• Serve as the primary point of contact for accommodation-related concerns and requests.
• Address resident complaints, disputes, and disciplinary issues in a professional and timely manner.
• Promote a positive living environment and ensure employees comply with accommodation rules.
• Support employee welfare initiatives and recreational activities within the housing facilities.
• Coordinate with external service providers for housekeeping, pest control, waste management, catering, and maintenance services.
• Monitor contractor performance and ensure services are delivered according to contractual requirements.
• Verify completion of work and maintain associated records.
• Monitor accommodation assets, furniture, fixtures, appliances, and equipment.
• Conduct periodic inventory checks and maintain inventory records.
• Report losses, damages, and replacement requirements to management.
• Assist in monitoring accommodation-related expenses and operating costs.
• Ensure efficient utilization of resources and recommend cost-saving initiatives.
• Support budget planning and procurement requirements for accommodation operations.
• Assist HR and Administration departments in matters related to employee accommodation.
• Participate in accommodation audits and inspections by internal and external authorities.
• Perform any other duties assigned by management related to housing and employee welfare services.

Key Competencies

• Accommodation & Facilities Management
• Supervisory Skills
• Health & Safety Compliance
• Conflict Resolution
• Communication & Interpersonal Skills
• Record Keeping & Reporting
• Vendor Management
• Problem Solving
• Time Management
• Customer Service Orientation

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 4 years of related work experience.

Supervisory Experience: At least 2 years of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.