Job Description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

TitleHousing Specialist – Tier II(HPLP)

LocationNew York Metropolitan Area

Reports to:Housing Specialist Supervisor

Pay Range:$34.89 - $34.89per hour (effectively $63,500 - $63,500 per year)

FLSA Classification:Non-exempt

StatusFull-time (35 hours per week)

The Housing Specialist – Tier II will provide advanced housing services toassistclients in understanding and addressing complex personal or social challengesimpactingtheir housing stability. This role involves collaborating with legal staff to develop comprehensive service plans that ensure sustainable housing and enhanced access to community resources. The specialist is expected to lead cross-training initiatives andpossessa thorough understanding of the Housing Services Department’s operations.

Primary Job Responsibilities/Duties

The Housing Specialist – Tier IIis responsible for, but not limited to:

• Collaborate with program participants to develop and implement advanced service plans tailored toresolvingmultifaceted issues and obstacles tomaintaininghousing stability.

• Provide client intake, service planning, advocacy, and referral services, stepping in to support or supervise case managers asrequired.

• Maintain consistent weekly or bi-weekly contact with clients tomonitorand evaluate service plan progress,providingstrategic guidance.

• Maintainaccuraterecords, track case progress, and input detailed case-related information into the Legal Server Database.

• Design, conduct, and lead housing-related activities, workshops, and training sessions.

• Guide participants in obtaining, reinstating, andoptimizingbenefits through strategic planning.

• Assistparticipants inidentifyingand securing diverse financial resources to support housing stability.

• Advocate for and manage the submission of applications for rentalassistancegrants through charitable organizations, ensuringoptimaloutcomes.

• Compile, review, andsubmitcomprehensive packages to HRA for Rental Assistance Grants (Exceptions to Policy) andOne ShotDeals.

• Work collaboratively with legal services staff to assess client readiness and provide leadership in legal proceedings.

• Treat all clients, visitors, and employees with kindness, respect, and dignity, setting a standard for professionalism.

• Enforce facility rules and regulations tomaintaincompliance and operational integrity.

• Attend staff meetings, lead committee discussions, and represent the department asrequired.

• Uphold the highest standards of confidentiality and professionalism at all times.

• Demonstrate advanced time management and prioritization skills to handle complex caseloads.

• Stay at the forefront ofnew trendsand developments in social services and related fields, integrating best practices.

• Perform and delegate general clerical duties to support departmental efficiency.

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.  

• Ability to lift, reach, and handle objects weighing up to25pounds.  

• Ability to sit at a desk and work on a computer for prolonged periods.  

• Ability to travel to different locations within New York City, as needed

Work Environment / Schedule Requirements

• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees maybe requiredto work on or during evenings, weekends, and holidays.

Qualifications

• Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field with two (2) or more years of direct social service experience; OR,

• Associate degree in Human Service or related field with three (3) or more years of direct social service experience; OR,

• High School Diploma/General Equivalent Diploma with five (5) or more years of direct social service experience.

• Knowledgeable of the plight of the homeless and special needs populations

• Knowledgeable of casework/case management methodologies

• Commitment to the mission of NAICA, Inc.

• Proven ability to work collaboratively well with diverse groups

• Proven ability to handle multiple tasks effectively under pressure

• Strong organizational skills, detail-oriented, and efficient

• Maturity, integrity, and sound judgment

• Must be able to read, speak, write, and understand English for administrative purposes.

• Must pass drug screening to be appointed.

• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed tomaintaininga diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email toHumanResources@naicany.orgwith the Subject “Reasonable Accommodation Request.” 

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees 

• 403(b) Retirement Savings Plans 

• Loan Forgiveness Programs for eligible employees 

• Paid Holidays and Vacation 

• Paid Time-off 

• Vol Life Insurance and AD&D 

• Term Life and AD&D insurance 

• Long Term Disability 

• Employee Assistance Program support (EAP) 

• Commuter Benefits Program 

• Aflac: Short-Term Disability, CA, Accident and Hospital 

• Employee Discount Program 

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer

While wesincerely hopeto form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.