Job Description

Salary: £34,434 - £36,363 pro rata

Hours per week: 21.5 & 30 hours

Interview date: To be confirmed after shortlisting

Our Housing Solutions team ensures customers are able to get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.

In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to work in a trauma-informed way.

Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Sue Cox, Team Leader, at Sue.cox@wiltshire.gov.uk

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the and person specificationcarefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.