Job Description

Job Location: Santa Ana, CA 92705
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $23.00 - $25.00 Hourly

Job Shift: Day
Job Category: Case ManagementStatus: Full-Time, Non-Exempt
Pay: $23.00-$25.00/hour
Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.
Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Benefits Offered:
- Flexible medical coverage options
- Voluntary dental, vision, life, accident, critical illness, and hospital insurance
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 403(b) retirement plan with up to 3% employer matching
- Paid on-the-job training and orientation
- Mileage reimbursement
- Employee referral program
- Opportunities for professional growth and advancement
Job

Summary: The Housing Solutions Case Manager, under the direction of the California Advancing and Innovating Medi‑Cal (CalAIM) Program Manager, is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. CalAIM provides Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This position requires successful working relationships with residents to support increased self‑reliance. It involves recognizing and influencing positive behavior changes, identifying problems and obstacles that threaten self‑reliance and housing stability, and maintaining clear and accurate files and records. The team must practice trauma‑informed and client‑focused strategies.

Essential Duties and Responsibilities:
Client/Service Delivery
- Maintain a caseload of 17–25 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based on housing assessments. These plans must address identified barriers with measurable short‑ and long‑term goals
- Meet clients in shelters, in the community, and in their homes
- Use harm reduction interventions to provide client‑centered services that help maintain housing
- Apply skills in crisis prevention and intervention
- Practice Trauma‑Informed Care and Motivational Interviewing in client interactions
- Help residents build on their strengths and respectfully recognize their needs
- Conduct health and safety visits, including habitability inspections
- Stay knowledgeable of community resources and make referrals as needed
- Organize and facilitate social and recreational activities to promote community involvement and peer support
- Collaborate with community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, and leasing teams
- Attend and support clients during voucher briefings, match meetings, and Coordinated Entry processes
- Attend trainings to better meet clients’ needs, including those related to co‑occurring disorders, harm reduction, and cultural competence
- Assist with housing searches, complete housing applications, request reasonable accommodations, and ensure living environments are safe and ready for move‑in
- Provide early identification and intervention for behaviors that may jeopardize housing stability
- Coach clients on developing and maintaining relationships with landlords/property managers
- Coach clients in life skills to maintain stable housing
- Identify and respond to crisis situations, prioritizing and implementing appropriate interventions
- Help clients obtain required documents for housing (e.g., valid ID, birth certificate, income verification, Social Security benefits)
Team/Staff Relations
- Collaborate with Mercy House staff and volunteers to implement the agency’s mission and core values
- Attend regular internal and external agency meetings
- Participate in team efforts to plan and develop resident programs
Administration
- Maintain accurate, up‑to‑date documentation for all clients, including housing and emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertifications
- Assist with data collection systems
- Ensure deadlines are met
- Willingness to gain knowledge of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
- Utilize computers and relevant software (e.g., Word, Outlook, Excel, PowerPoint), as well as position‑specific systems
- Respond to calls and emails promptly
- Perform tasks independently and prioritize workload
- Other duties or projects as assigned
Knowledge of
- Confidentiality and legal/ethical issues in case management
- Effective documentation and record‑keeping guidelines

QualificationsRequirements:
Education and Experience
- Bachelor’s degree in Social Work or related field with experience in recovery, mental health, and co‑occurring disorders preferred
- Candidates without a BA/BS but with at least two years of direct life experience working with long‑term homeless, low‑income, and diverse populations and knowledge of mental health and addiction issues are welcome to apply
General
- Valid CA driver’s license, proof of insurance, and reliable vehicle required for home visits, shelter visits, and community outreach
- Ability to work effectively with diverse populations; plan, organize, and prioritize duties; perform crisis intervention; communicate clearly in verbal and written form; maintain a positive, professional, and safe work environment; and build effective working relationships
- Dependability, responsibility, and effective, respectful communication
Physical Requirements
- Ability to lift up to 50 pounds
- Prolonged periods of sitting and working at a desk/computer