Job Description

Join Our Team as a Service Manager - Housing

Location: Wells, Somerset

Role: Full-time, 35 hours per week - Monday-Friday, 9am–5pm.

*A full UK driving licence, access to a vehicle, and valid business motor insurance are essential requirements for this role.

As Service Manager, I lead teams across Keward House, Burcott Road and Mendip Outreach Service, delivering safe, high-quality and person-centred housing support for adults with mental health needs.

Keward House provides 19 rooms across four shared suites, Burcott Road offers 6 self-contained flats, and Mendip Outreach supports people living independently in the community. The services help individuals sustain accommodation, develop independent living skills and move towards greater independence, with support available for up to two years.

How you will make a difference as a Service Manager:

You will be responsible for the overall management of the services, including staff leadership, safeguarding, compliance, quality assurance, health and safety, risk management and service improvement. Working closely with commissioners, local authorities and partner agencies, you will ensure positive outcomes are achieved and that people receive the support they need to maintain their wellbeing, sustain tenancies and successfully move on to independent living.

Your responsibilities will include:

• Lead the day-to-day delivery of supported housing and outreach services, ensuring high-quality, person-centred support.
• Manage referrals, assessments, admissions, and move-on processes for service users.
• Build and maintain effective relationships with commissioners, housing providers, contractors, and key stakeholders.
• Oversee tenancy management, rent collection, housing benefit processes, and void property management.
• Ensure compliance with safeguarding, health and safety, data protection, and regulatory requirements.
• Lead, support, and develop staff through supervision, coaching, performance management, and recruitment.
• Monitor service performance, contract delivery, and outcomes, providing reports and implementing improvements where required.
• Manage resources, budgets, staffing rotas, and financial processes in line with organisational policies.
• Promote service user involvement, community engagement, and positive recovery outcomes.
• Participate in the on-call rota and support the wider operational management of the service.

Essential skills and experience:

• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
• Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
• The ability to make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans to meet these needs.
• QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you!

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Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.