Job Description

We are working closely alongside a Local Authority in Lambeth to assist with the appointment of a Housing Service Improvement Lead, on a 6.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £478.48 - £649.00 per day

Summary:

A Service Improvement Lead is required to lead high-profile improvement work across Housing Services, with a key focus on complaints handling, customer experience and regulatory compliance.

Responsibilities:

• Lead delivery of the Housing Complaints Improvement Plan.
• Coordinate service improvement actions and programmes.
• Drive improvements in complaint handling and customer experience.
• Develop performance measures and improvement plans.
• Manage governance, risks and delivery progress.

Essential Requirements:

• Experience leading service improvement, transformation or performance recovery programmes.
• Strong programme and project management skills.
• Experience in performance improvement and customer-focused services.
• Strong stakeholder engagement and communication skills.
• Experience managing governance, risks and dependencies.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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