Job Description

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Program Director, Tenant Success Services the Housing Retention Supervisor, Tenant Success Services manages a team of Housing Retention Specialists providing time-limited services focused on housing retention, resource development, and community integration using a developing Critical Time Intervention (CTI)-informed model to individuals and families exiting shelter and moving into permanent housing in several new developments in BOROUGH. The Housing Retention Supervisor ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. They ensure client records are kept in compliance with regulatory and agency standards and they may carry a small caseload of complex clients.

The Housing Retention Supervisor works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successful oversight and performance management of Housing Retention Specialists
• Responsible for implementing supervisory strategies, and systems of accountability across multiple sites to ensure that staff have adequate support, guidance, and oversight at all times
• Provide regular, structured supervision meetings for direct reports
• Manage caseload assignments and conduct case reviews with staff
• Provide training to staff on Critical Time Intervention model
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers
• Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Produce timely outcomes reports based on services provided
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Social Work or a related field required. LMSW, LCSW, LMFT, LMHC preferred
• Supervisory and administrative experience preferred
• Minimum 3 years of case management experience with related populations
• Familiarity with Critical Time Intervention principles required
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Ability to travel throughout the 5 boroughs via public transportation or vehicle
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual preferred

EOE/M/F/Vet/Disabled