Job Description

Date Opened: Thursday, May 28, 2026 12:00 AMClose Date: Wednesday, June 10, 2026 12:00 AMDepartment: Housing & Neighborhood Services DepartmentSalary: $65,196.00 - $81,495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

The Housing Opportunities for People with AIDS (HOPWA) Engagement Coordinator has a multifunctional role in supporting the success of the HOPWA The Housing Opportunities for Persons with AIDS (HOPWA) Engagement Coordinator supports the implementation and success of the HOPWA program by connecting residents to housing resources and supportive services, engaging community stakeholders, and ensuring program compliance. This position works closely with residents, service providers, landlords, subrecipients, and internal teams to expand access to HOPWA services throughout the service area. The HOPWA Engagement Coordinator reports to the Contracts and Compliance Manager and supports multiple interdepartmental initiatives.

Primary Duties and Responsibilities

• Advocate for persons living with HIV/AIDS and increase awareness of available HOPWA resources and services.
• Build and maintain relationships with community stakeholders, medical providers, nonprofits, landlords, and housing partners throughout the HOPWA service area.
• Support administration of the Short-Term Rent, Mortgage and Utility (STRMU) and Tenant-Based Rental Assistance (TBRA) programs.
• Identify opportunities to expand HOPWA services and improve coordination of housing and supportive services.
• Assist residents with accessing housing assistance, supportive services, and mainstream community resources.
• Assess resident needs and determine appropriate services and assistance.
• Coordinate services with social, healthcare, financial, and legal providers.
• Maintain case files, documentation, and follow-up activities to support resident success and housing stability.
• Assist with monitoring contractors and subrecipients to ensure compliance with applicable federal, state, and local regulations.
• Support administration of the STRMU and TBRA programs.
• Monitor reporting databases and assist with data quality and reporting accuracy.
• Provide technical assistance and compliance support to subrecipients and partners.
• Assist with developing and implementing policies, procedures, and process improvements.
• Collaborate with internal teams and external partners to support program operations and service delivery.

Knowledge, Skills & Abilities

• Strong communication, customer service, and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Ability to manage multiple priorities in a fast-paced environment
• Public speaking, facilitation, and stakeholder engagement skills
• Strong organizational, problem-solving, and critical-thinking abilities
• Proficiency in Microsoft Office and related software
• Ability to work effectively with diverse populations and community partners
• Ability to exercise sound judgment and maintain confidentiality

Preferred Qualifications

• Bachelor’s degree in social work, public health, psychology, business, or related field.
• Experience in case management, housing programs, nonprofit, government, or public service work.
• Experience with advocacy and community engagement.
• Knowledge of HUD or HOPWA programs.
• Bilingual or Multilingual abilities preferred, but not required

Minimum Qualifications

• High school diploma or GED and three years of related experience; or an associate degree and one year of related experience; or a bachelor’s degree in a related field.
• Proficiency in Microsoft Office applications, along with strong organizational, communication, and customer service skills.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click hereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.