Job Description

Aldar Education is seeking a Housing Officer to support our schools in Abu Dhabi. This is an exciting opportunity for a skilled professional to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

Since its inception in 2007 with just 250 students, Aldar Education has grown into a highly sought-after education provider, with more than 25 owned and managed premium and super-premium schools and academies- in partnership with some of the world’s most prestigious institutions including Rugby School, King’s College Wimbledon, and Cranleigh. The Group now serves over 38,000 students through 5,000 educators from more than 100 nationalities to deliver world-class education across a broad range of curricula and learning pathways from nursery through to K12.

At Aldar Education, our impact goes far beyond the classroom: we are proud to contribute to the UAE’s vision for a sustainable, knowledge-based economy through premium education. With this in mind, we hire educators and industry professionals who not only embody our values and cultural ethos but also bring a genuine passion for education—qualities central to our mission of shaping the leaders of tomorrow.

If you are passionate about excellence and ready to make a meaningful impact, we invite you to apply and be part of our journey.

The Housing Officer supports the delivery of housing services for employees, managing tenant-related requests, complaints, and accommodation matters while contributing to operational reporting and housing support activities under the guidance of the Housing Operations Manager.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

Main Duties:

• Contribute as part of the Housing Management Team to the organisation's objective of delivering high-quality, affordable housing and property management services.
• Understand and manage the end-to-end housing process, including employee move-in and move-out, unit handovers, and coordination with the Operations team and property management companies, ensuring proper documentation and inspection are carried out.
• Serve as the primary point of contact for Aldar Education employees on all housing-related enquiries and requests, providing a professional, caring, and cost-effective service.
• Provide clear guidance and support to employees on housing policies, procedures, and entitlements in a clear and professional manner.
• Liaise with relevant internal teams (P&C, Finance, Operations) and external parties (property managers, utility providers) to resolve housing matters efficiently.
• Maintain accurate and up-to-date records of all employee housing requests, unit assignments, and case updates.
• Maintain up-to-date knowledge of legislation, guidance, and best practice relevant to Housing Management.
• Carry out all duties in line with company policies, procedures, and recognised good practice.
• Support a culture of Health & Safety and ensure all duties are undertaken with due regard to safety responsibilities.
• Adopt a flexible, team-based approach to ensure a consistent, seamless service for employees and external colleagues.
• Support effective communication and good working relationships across teams through meetings and other methods.
• Provide required performance information and undertake additional duties as assigned.
• Foster a culture of continuous improvement.

Specific Duties:

Allocations and Tenancy Management

• Manage and control void properties to minimize void times, meeting performance targets.
• Allocate properties in accordance with the organization’s policies.
• Process applications from new joiners and internal transfers.
• Follow up and submit all necessary clearances.
• Provide general advice and assistance to applicants regarding housing options.
• Liaise with property management offices to ensure staff members receive appropriate support.
• Issue Notices of Proceedings.
• Ensure all staff adhere to policies and procedures when processing documentation.
• Deal sensitively with cases requiring special attention.

Tenant and Community Support

• Provide advice and guidance to tenant groups, panels, and other resident bodies to support their development.
• Facilitate partnership working with property management companies.
• Participate in Wider Role activities, including Repairs & Maintenance, ensuring tenants receive a high standard of repair service and that property management companies meet performance and good‑practice standards.

Policy and Service Development

• Assist the Housing Operations Manager with reviewing existing policies and procedures.
• Contribute to the development of new policies and strategies aimed at improving service to tenants.

Health, Safety, and Compliance

• Take responsibility for Health & Safety matters relating to the Housing Officer role.
• Support the development of a positive organisational Health & Safety culture.

Minimum Qualifications:

• Bachelor’s degree or diploma in Business Administration, Facilities Management, Hospitality, or a related field.

Minimum Experience:

• Minimum 2–3 years of experience in housing, accommodation, facilities, or employee services administration, preferably within the education sector or a large multi-site organisation.
• Relevant experience in employee accommodation, housing operations, or administration within the education sector or a service-oriented environment is preferred.

Job Specific Knowledge & Skills:

• Experience in housing, accommodation, facilities, or customer service roles with transferable operational and tenant support experience.
• Proven ability to deliver a high-quality customer-focused service and manage employee or tenant-related queries effectively.
• Experience implementing and following policies, procedures, and service standards.
• Ability to build positive working relationships with employees, external vendors, service providers, and stakeholders.
• Experience working within a target-driven or performance-monitored environment.
• Strong written, verbal, and interpersonal communication skills.
• Good organisational and administrative skills with the ability to manage multiple priorities and work under pressure.
• Ability to work independently with minimal supervision as well as collaboratively within a team environment.
• Strong problem-solving, mediation, and conflict resolution skills, with the ability to handle sensitive or challenging situations professionally.
• Good IT proficiency, including Microsoft Office and housing/property management systems or databases.
• Understanding of accommodation operations, housing procedures, and tenant support practices.
• Awareness of equality, diversity, and inclusion principles and the importance of maintaining confidentiality and professionalism.
• Ability to identify issues proactively and escalate matters appropriately when required.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to produce reports, presentations, and manage data effectively.
• Adhere to all applicable UAE laws, regulations, and local authority requirements in the execution of housing management duties
• Flexible approach to work, including availability for occasional evening or urgent operational support if needed.
• Valid driving licence and own transport preferred

What We Offer:

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.