Job Description

Community Housing Officer

Location: Torfaen – office, community and home-based working

Contract: Temporary - 3 months

Hourly rate: £20.00 – £26.10 per hour

DBS: Enhanced DBS required

We are currently recruiting for an experienced Community Housing Officer for a reputable housing association on a 3-month temporary assignment, covering the Cwmbran and wider Torfaen area.

This is a varied and rewarding role where you will provide excellent, holistic housing management services, working closely with customers, communities and partner organisations to support sustainable tenancies and positive customer outcomes.

About the role

As a Community Housing Officer, you will manage a portfolio of tenancies and provide a person-centred, relationship-based service. You will work proactively with customers to identify their needs, resolve issues and connect them with appropriate internal and external support.

Key areas of responsibility will include:

• Managing tenancies and ensuring customers understand their rights and responsibilities
• Rent collection and arrears management
• Managing voids and tenancy turnover
• Investigating and managing reports of anti-social behaviour (ASB)
• Supporting the management of property conditions
• Providing bespoke, person-centred interventions to promote tenancy sustainability
• Identifying changing customer needs and responding proactively
• Working in partnership with internal teams, external agencies and local organisations
• Involving tenants and residents in the development and improvement of services and communities
• Using data and performance information to support effective service delivery and continuous improvement
• Contributing to the development of sustainable communities and positive customer outcomes

About you

We are looking for someone with experience working in a customer-focused environment, ideally within housing management or a related service.

You will have:

• Knowledge of relevant housing legislation and tenancy management practices
• Experience of working independently and using your own initiative with minimal supervision
• A proven ability to establish effective partnerships and deliver positive outcomes
• Excellent verbal and written communication skills
• Strong organisational skills, with the ability to manage competing priorities and deadlines
• A positive, solution-focused approach and the ability to deal confidently with complex situations
• The ability to negotiate, influence and build effective relationships with customers, colleagues and stakeholders
• A high level of personal integrity and a commitment to equality and diversity
• The resilience and flexibility to work effectively in a changing environment

A recognised housing qualification, or a willingness to work towards one, would be desirable.

Welsh language skills would also be highly beneficial.

Working arrangements - The role is based across Torfaen, with a combination of office, community and home working. Regular home and site visits will be required, with occasional evening work and, rarely, weekend working.

You will need to be able to travel effectively and in a timely manner throughout Torfaen, either as a car driver or through another suitable means of transport.

If you have housing management experience and are looking for your next temporary opportunity, we would be keen to hear from you.

For more information, please call Emma Keir or Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply - contact us for details.