Salary £32,000 to £38,000 per annum dependent on skills and experience. Plus 34 days leave, rising to 39 and a health cash plan saving you and your children over £1140 a year.
Permanent, full time (37.5 hpw),
Hybrid role covering Watford, St Albans and Rickmansworth
We can’t offer a CoS for this role
Home, a place where you belong
A Housing Manager with a spin, you’ll be our income and arrears specialist. Your niche will be helping customers stay in their homes while protecting income for reinvestment. No estate inspections, no anti-social behaviour cases, just the space to specialise, work smart and make an impact. You will be home based, heading out into the community for arrears visits and court 1-2 days per week.
What you’ll do
Proactively manage rent accounts to reduce arrears and prevent bad debt.
Agree realistic repayment plans that balance customer needs and business goals.
Support customers to maximise income through benefits and wider financial help.
Work towards achieving targets set
Act early on risk, using data to spot issues before they escalate.
Represent the organisation at court and work closely with internal partners.
Why join us
This is your chance to shine with a clear specialism and real autonomy. You’ll manage a wide geographical patch that keeps work interesting, while having the flexibility to work in a way that suits you. We invest in your development and support career progression across Home Group, so this role can be a springboard, not a sidestep. Be part of one of the UK’s Great Places to Work!
You have
Experience managing rent accounts, arrears, or income recovery.
Confidence negotiating repayment plans with empathy and clarity.
Knowledge of welfare benefits or income maximisation, or equivalent experience.
Strong organisation skills and manage your workload independently.
A Customer-first mindset, balancing support with firm decision making.
A full driving licence and access to a vehicle.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!
The practical bits
You’ll manage your own diary, working Monday to Friday with flexibility.
You’ll cover 2-3 patches. You’ll mostly work from home, with one or two day a week on the road.
You need a vehicle insured for business use, and we pay your mileage.
You need an Enhanced DBS check that we pay for
What’s in it for you?
34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
2 paid volunteering days each year
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Find out more
Click APPLY NOW to see our Housing Manager Job description,find out about us, for help to applyandfor all our benefits Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
