Job Description

Housing Manager - Covering East and South Birmingham

Permanent

Grade D - £45,091 – £51,356

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are looking for someone with great management and leadership skills to join the estate services team and support the improvement of services to our tenants and leaseholders.

A key responsibility of the role is working closely and constructively with colleagues across City Housing, the wider council, partners, contractors, external stakeholders, and tenants/leaseholders.

We are looking for someone who enjoys working as part of a team, is committed, motivational, enthusiastic, and dynamic to develop and improve our estate-based services to our tenants and leaseholders. Leading on service improvement across the city is a fundamental driver for success in this role linked to the framework set out in the Social Housing Regulation Act 2023.

The role will include a range of responsibilities with the management of a large flexibly deployed team based at multiple sites across the city being a priority. You will also need experience managing financial and physical resources and developing service improvements that enhance estate-based services.

This is a great opportunity to have a real influence on a high-profile front-line service. There will be opportunities for personal growth and development, training for the role will be provided.

This is part of a public facing service within housing management, and you will have a strong desire to provide a first-class customer experience which will include identifying and delivering service improvements. You will need excellent communication skills as you will be working in and around neighbourhoods interacting with tenants/leaseholders and estate-based teams.

Requirements of the role include:

• Experience of successfully identifying and implementing service improvements
• Leadership skills that get the best out of colleagues
• Ability to work flexibly and collaboratively
• Influencing, advocacy and negotiation skills
• Self-awareness, empathy, respect, and integrity
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities

The roles will be remotely based, working with the estate-based teams covering a geographical patch in Birmingham, however there will be a need for flexibility to cover other areas upon request.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

and Person Specification