Job Description

Position/TitleHousing Manager

DepartmentEvent Technology & Registration

Reports toSr Manager or Associate Director(Event Technology & Registration)

Status:Salaried, Exempt

WHO WE ARE
Opus Agencypartners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.

Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship ofThe Opus Group, our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world.

If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.

WHAT WE ARE LOOKING FOR

The Housing Manager is responsible for overseeing all aspects of housing logistics for in-person corporate events. This includes building and maintaining relationships with hotels, clients, and attendees and ensuring seamless housing experiences from planning through execution.

This role requires strong time management, multitasking, and problem-solving skills. You will lead and collaborate with internal teams, primarily within the Event Technology & Registration departmentSuccess in this role means consistently delivering projects on time, staying within budget, and exceeding client expectations.

This client-facing position, working closely with Opus Project Managers and Event Technology Project Managers to deliver exceptional experiences for our Fortune 100 and 500 corporate clients.

The Housing Manager will report to the Senior Housing Manager or Associate Director and may include supervisory responsibilities.

YOU SHOULD HAVE

• 2-3+years of management experience in a relevant role; prior experience in corporate events preferred
• Experience with Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), Swoogo, Eventbase
• Proven success in managing events or projects from concept to execution
• Bachelor's degree from four-year institution is preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary liaison between internal teams, clients, hotels and vendors via phone, email, chat and conference calls
• Oversee all housing elements to ensure events are delivered on time and within budget
• Lead high-touch, complex client meetings with multiple stakeholders
• Manage hotel room blocks, monitor attrition, and execute mitigation strategies
• Interpret hotel contract terms and manage timelines related to release dates
• Establish and oversee hotel billing and reconciliation processes
• Provide pickup reports, reservation trend analysis, and financial reporting to clients
• Lead or supervise on large-scale events and manage full-time team members as needed
• Effectively manage and grow relationships with hotels, vendors and clients
• Coordinate with event teams and provide clear status updates
• Utilize advanced Excel functions to manage and present data
• Troubleshoot accommodation issues during the event lifecycle
• Demonstrate deep understanding of registration areas (housing, revenue, web) and confidently consult with clients.
• Identify opportunities to improve internal documentation and processes, contributing actively in team and client meetings.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong critical thinking, organization, and analytical skills
• Ability to prioritize and manage multiple events and deadlines simultaneously
• Excellent verbal and written communication; confident presenter
• Comfortable working in fast-paced, high-pressure environments
• Adaptable to change with minimal notice and able to manage frequent interruptions
• High degree of confidentiality and professionalism
• Strong interpersonal skills for working collaboratively with clients, vendors and team members
• Self-motivated and proactive in person development and learning
• Able to give and receive constructive feedback
• Proficiency in Microsoft Office (especially Excel): spreadsheet experience strongly preferred

ADDITIONAL SKILLS

• Language Skills:Ability to write clear reports, business communications, and procedural documents. Confident presenting and engaging with clients and stakeholders in a group or one-on-one setting.
• Math Skills:Comfortable with basic algebra, percentages, and financial reconciliations. Ability to interpret and manage budgets and financial data.
• Problem-Solving: Able to navigate non-standardized problems with creative, effective solutions.

TRAVEL AND FLEXIBLE SCHEDULE REQUIRED

This position requires travel for event execution, including air travel and overnight stays. Occasional evening and weekend work may be necessary.

HOW WE’LL TAKE CARE OF YOU

Our job titles may span more than one career level. The starting salary for this role is between $XXXXX and $XXXXX. Our salary ranges are based on third-party national average market compensation analysis. The actualsalary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.

In addition, you can expect:

• Full time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

NOT SURE IF YOU SHOULD APPLY?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset.

OTHER DUTIES AND ACKNOWLEDGEMENT
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran,status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Revised 2024 by Opus Agency