Job Description

Position: Housing Focused Case Manager

Reports to: Housing Support Manager

Location: Denver

Type: Full-time

Pay: $25.00, per hour, generous benefits including 401k matching, 100% employer-paid premiums for health, dental, vision; paid vacation, holiday pay; $40 cell phone stipend

The Housing Focused Case Manager is responsible for supporting individuals in their journey to secure stable housing. This role involves assisting community members with housing applications, tenant education, facilitating pre- and post-move tasks, and ensuring a seamless transition to housing stabilization services.

Schedule / Hours

40 hours per week with flexibility for occasional evenings and weekends.

Includes time spent in community member-facing work, administrative tasks, transportation, and working collaboratively with internal teams, landlords, and community partners

Key Area # 1- Community Member Housing Navigation & Placement

Assist community members in identifying and applying for suitable housing opportunities, including market-rate units, affordable housing, rapid rehousing, supportive housing, and voucher-based options.

Identify and help address housing barriers such as credit challenges, criminal history, or rental debt.

Help gather required documentation, including vital documentation, income verification, rental history, and housing program eligibility paperwork.

Support community members in completing housing applications, submitting referrals, and preparing for property tours or interviews.

Transport community members as needed for pre-move-in and move-in tasks, including unit tours, landlord meetings, and moving personal belongings.

Provided tenant readiness education to community members to support housing

Key Area #2 - Coordination and Logistics

Schedule and coordinate move-ins, including furniture and household essential deliveries, and move from the community to the leased property

Collaborate with community members and landlords to finalize housing placements and address any pre-move concerns.

Assist community members in setting up and activating utility accounts

Facilitate a smooth hand-off to housing retention case managers for the community member’s 12-month housing retention period.

Key Area #3 - Data Collection and Documentation

Maintain accurate and up-to-date records, including HMIS data, case notes, community member documentation, and files and in compliance with data standards.

Ensure proper documentation of all activities, communications, and community member progress.

Completes all required forms and reports in a complete and timely manner per program requirements.

Key Area #4 Professionalism and Teamwork

Actively participate in case conferencing, team meetings, training sessions, supervisions, and community collaborations, contributing to a culture of collaboration and accountability.

Work collaboratively with internal teams, property managers, public housing agencies, and community partners to support community member housing goals.

Actively participates, collaborates, and contributes to the multidisciplinary team to promote a team culture in which each client’s point of view, experiences, and preferences are recognized, understood, and respected, and in which client self-determination and decision-making in service planning are maximized and supported.

Understands and follows the related policies and procedures of the Micro Community operations.

Other Responsibilities

Complete other special duties and tasks as assigned by management.

We are a dynamic and growing team, and at times, everyone is required to do a bit of everything.

Physical Requirements

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing, sitting, or walking, as well as lifting and carrying objects up to 25 lbs. Additional requirements include occasional reaching, bending, crouching, or kneeling, along with manual dexterity to operate tools, equipment, and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Requirements

Qualifications Summary

• High School Diploma or equivalent, and one year either working or volunteering with unhoused individuals in a non-profit setting. Additional education or experience in social work, human services, or related fields preferred.
• Experience in housing navigation, case management, homelessness services, social work, or related fields, with an understanding of Housing First, harm reduction, trauma-informed engagement, and landlord-tenant dynamics, strongly preferred.
• Ability to work within the community, including shelters, training sites, and office locations.
• Familiarity with HMIS or similar data systems is a plus.
• Reliable transportation is required.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural Competence: Ability to relate to individuals from diverse backgrounds with empathy and understanding.
• Strong Communication: Excellent verbal and written skills for interacting with community members and documenting progress.
• Organizational Skills: Ability to manage multiple priorities and meet deadlines effectively.
• Problem-Solving: Creativity and flexibility in addressing housing challenges and logistical issues.
• Data Management: Attention to detail and proficiency in maintaining accurate records.
• Collaboration: Team-oriented with the ability to work effectively with multiple stakeholders.
• Trauma-Informed Approach: Understanding of the impact of trauma and applying this knowledge to community member interactions
• Transportation Skills: Comfort with driving and transporting community members and their belongings.

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.