Job Description

*Eligible for Sign-On Bonus*

Position Summary

The Housing Director is responsible for 1) managing and directing the multiple programs in compliance with funding and agency goals, (2) supervising and supporting all assigned staff (3) providing representation on a local, state, and national level on behalf of Congreso’s Housing’s programs, and (4) serving as the lead to secure quality services, seamless operations and sustainable programming.

This position reports to the Vice President of Housing and Financial Stability. This is a Hybrid position, requiring most working days to be spent in-person.

The Housing Director applies the principles of the organization’s signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role.

Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

• Represents Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.

Staff Supervision and Department Oversight:

• Ensures all programs under the Housing department, including Housing Counseling, Tax and Benefits Services, and Housing Stability programs are managed in accordance with the agency’s philosophy and mission, and consistent with agency policies and procedures.
• Provides direct administrative supervision to managers and supervisors in the Housing departments by developing sound performance measures, feedback systems, measures of accountability, and developing their capacity to assume greater responsibility over program development, proposal writing, program budget management and systems advocacy. This is done through a minimum of bi-weekly supervisory meetings with supervisees and leadership team meetings as appropriate.
• Develops and implements comprehensive staff development/supervisory training plans to improve the skills, knowledge and performance of program managers and supervisors. Oversees the development of comprehensive training plans by program managers and supervisors for their staff.
• Administers and oversees adherence to all personnel and operational policies and procedures, including recruitment and retention, for strong accountability, consistency, and professional growth of all staff.
• Ensures the development of and all related staff training on policies and procedures related to Congreso’s Housing programming and in accordance with policies of Congreso’s Board of Directors and the standards and regulation of appropriate funding agencies.
• Leads the development and integration of Congreso’s business plan concepts into existing Housing services, including the primary client management model, internal referral protocol implementation, and program evaluation.
• Establishes and maintains strong collaborative relationships with cooperating agencies, government services providers, and funding organizations toward meeting client, community and agency needs. Speak on behalf of the organization and related community needs as appropriate and/or as assigned by the President or Vice President.
• Maintains strong communication with the Vice President ensuring a well-informed leadership team with regard to regulatory bodies and administrative policies.

Program Management/Administration:

• Is responsible for the supervision of all Housing contracts and funding streams
• Ensures compliance and strong systems for recording and documenting services as well as adherence to regulatory procedures as specified by existing contracts.
• Completes and reviews program statistical and narrative reports for timely submission to funding sources and the Vice President/President.
• Initiates and collaborates in the development of and proposal writing for new and existing programs, and in the development of refunding or continuation applications for existing programs.
• Oversees the development and management of program related budgets and revisions in accordance with appropriate guidelines. In collaboration with the appropriate staff, monitor program budgets and control expenditures in accordance with budget allocations. Works closely with Vice President to ensure that overspending or under-spending in agency programs is appropriately monitored and corrected in a timely fashion.
• Oversees contracts within departments/programs, ensuring contract compliance as well as quality of programs and services within departments.
• Negotiates and ensures administrative communications and operations.
• Ensures ongoing training on and full adherence to related confidentiality laws and statutes to which programs are accountable, particularly domestic violence and mental health.
• Ensures and oversees all planning and evaluation efforts and reporting for the departments in collaboration with managers, ensuring that all program data is entered/submitted by the required due dates.
• Ensures compliance with both internal policies and applicable state and federal regulations and laws, including mandatory reporting.
• In collaboration with Congreso leadership, designs strategies to assure continuous and positive service visibility and community education through the preparation of press releases, publicity campaigns and printed materials and assures that these strategies are reflective of agency and funding source philosophy.
• Establishes strong collaborations with other community-based organizations and/or health entities and procures letters of support, as needed, for grant opportunities.
• Creates policies and procedures with the support of VP as they pertain to operational/funder programmatic standards.
• Organizes and coordinates all site visits related to the department.
• Develops improvement plans as identified in site visits and communicating plans of corrective actions to funders/auditors as required.
• Ensures that recruitment for job vacancies is initiated and conducted expeditiously and in accordance with agency policies.
• Makes recommendations on program enhancements, employee hirings, promotions, transfers or terminations to the VP.

Competencies (Knowledge, Skills, and Abilities)

All Staff Competencies

• Basic understanding of Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
• Demonstrates knowledge and understanding of the community needs and demographics.
• Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
• Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
• Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
• Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
• Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
• Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases.
• Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
• Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
• Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
• Bilingual (Spanish/English) written and verbal skills is a plus.

Supervisory Responsibilities:

This position supervises three housing department program managers including the Tax & Benefits Manager, the Housing Counseling Manager, and the Housing Stability Manager. This position indirectly supervises all programmatic staff in the HFS division.

Minimum Experience, Education, and Qualifications

Minimum Education:

Bachelor’s degree with additional experience required. Master's degree in social work, public health or psychology, a plus.

Minimum Experience:

• 4 years administrative and supervisory experience;
• Demonstrated experience in supervision, program development, proposal writing, budget development, systems development and staff development, preferably family services.
• Knowledge of government programs, funding sources, regulations, etc. preferred

Certification/License:

• HUD Certification is a plus.
• Mandated Reporter training certificate required and may be completed post hire.
• VRA training certificate required and may be completed post hire.