Job Description

Posting number: 2026-00201

Department: Mayor's Office of Housing

Job classification: Housing Crisis Case Coordinator

Posting type: Open

Categories: Housing

Summary

The Mayor’s Office of Housing (MOH) works to foster healthy, vibrant, and welcoming communities for all by ensuring stable, green, and accessible housing and the sustainable use of land. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to individuals and families experiencing homelessness, and develop city-owned property. MOH envisions a Boston where all residents have the homes and neighborhoods they need to thrive.

Within the Mayor’s Office of Housing (MOH), under the supervision of the Deputy Director for Housing Stability or their designee, the employee provides emergency housing placement and case management services to tenants who are at risk of eviction and displacement. The employee also manages other emergency cases as needed, referred by the Mayor’s office or other City Departments, and generally is a resource to landlords and tenants on a variety of issues related to rental housing.

Examples of duties

• Responds to housing emergencies and assists tenants with finding temporary and/or permanent housing by providing case management services to tenants who are at risk of losing their housing or have been displaced.
• Assesses the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services.
• Develops relationships and works with community-based agencies, property managers, owners, and landlords to facilitate housing placement for at-risk and displaced tenants.
• Develops relationships and works with staff from other City departments to coordinate housing and services for at-risk or displaced tenants.
• Provides information and answers inquiries to landlords and tenants and other constituents concerning many aspects of landlord and tenant relations, including familiarity with tenant and landlord rights.
• Provides information and referral services to City of Boston residents seeking housing assistance.
• Triages phone cases between operations management team and housing crisis case coordinators.
• Hosts tenants' rights workshops and other offerings to support housing-related needs of households at risk of eviction and displacement.
• Maintains client databases to track efforts and outcomes and produce required reports.
• Maintains up-to-date information and knowledge regarding tenancy preservation, homelessness prevention, and housing placement resources offered by city, state, and non-profit agencies.
• Performs other duties as required.

Qualifications

• Minimum of three (3) years of full-time or equivalent part-time experience in providing case management services related to housing search and housing placement.
• A bachelor’s degree in social work, public policy, government, business administration, or a related field is preferred.
• Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing search.
• Excellent customer service and proven ability to work with the public.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated problem-solving and decision-making skills.
• Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Mail.
• Dual language capabilities are preferred.
• Ability to exercise good judgment and focus on detail as required by the position.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/N-21

Hours per week: 35

"Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs."