Job Description

1. Position Summary and Job Magnitude

The Housing Coordinator provides the overall administration of the housing components related to the property. The Housing Coordinator reports to the Operations Manager and assists with the day-to-day operations of the student residence.

2. Essential Functions and Basic Duties

• Demonstrates a high degree of customer service
• Generates and ensures accurate occupancy and application reports for weekly submission
• Maintains historical data of all reports (applications, student occupancy numbers, etc) for accurate projection of student numbers
• Responsible for new and returning student application processing
• Documents and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)
• Facilitate the check in/out of residents and all roommate and room assignments
• Updates and maintains access control database and prints residence access cards
• Works in conjunction with the Residence Life Coordinators to facilitate room changes and roommate conflicts
• Manages room inventory and student room moves for maximum occupancy
• Coordinates vacant room cleaning with Housekeeping Supervisor
• Develops, facilitates and trains staff on the room inspection process
• Ensures room inspections are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts
• Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures
• Works in conjunction with the Administration Manager to provide communication to students regarding financial accounts and collection of residence fee payments and deposits
• Responsible for showcasing the residence building to prospective students, parents and the College community
• Communicates with key College departments (International department, Student Recruitment, etc.) to ensure all housing needs are met
• Any other duties as assigned

3. Qualifications

Education: University degree or college diploma preferred
Skills/Abilities:

• Must possess superior customer service skills
• Must possess superior verbal and written communication skills
• Must be detailed orientated and possess excellent organizational skills
• Have the ability to work well under pressure

Experience Required: 1-2 years industry experience required