Job Description

• Job Category: Community and Social Services
• Division & Section: Toronto Shelter and Support Services Division, Homelessness Initiatives and Prevention
• Work Location: 625 Church Street
• Job Type & Duration: Full-Time, Permanent

• Salary Range:$113,683 to $155,216

  Hiring Zone: $126,085 to $136,703

• Shift Information: Monday to Friday, 35 hours per week per week
• Affiliation: Non-Union
• Qualified List will be established to fill permanent and temporarypositions.
• Number of Positions Open: 1
• Posting Period: 20-APRIL-2026 to 4-MAY-2026

Reporting to the Manager, the Housing Consultant is responsible for the effective oversight and administration of a portfolio of contracted 24-hour shelter service providers. The role ensures services are delivered in accordance with contractual obligations, legislation, funding requirements, City standards and policy directions, while protecting the City’s legal, financial and operational interests.

In addition to provider oversight responsibilities, the role provides direct people leadership to staff responsible for contract management, compliance monitoring and service provider accountability. The Housing Consultant is expected to foster a high-performing team culture grounded in clear expectations, sound judgment, collaboration, continuous learning and strong public service accountability.

What to Expect:

In this role, you will lead provider oversight and accountability work across a portfolio of contracted shelter services. You will monitor performance, assess compliance with contractual and policy requirements, review operational and financial risks, and support corrective action and service improvement where required.

You will also provide strong day-to-day leadership to staff, including setting priorities, coaching performance, supporting employee development, addressing issues proactively, and ensuring a high standard of work quality and consistency across the team. Success in this role requires a leader who can balance people management, relationship management and operational accountability in a complex and fast-paced environment.

What Will Make You a Strong Candidate:

You are an experienced leader with strong knowledge of contract oversight, compliance monitoring, program accountability and service provider relationship management. You bring demonstrated experience interpreting policy, legislation, funding conditions and contractual obligations, and applying that knowledge to guide decisions, resolve issues and improve service delivery.

You also bring strong demonstrated people leadership skills, including performance management, coaching, staff development, and the ability to lead teams through complex work with clarity, consistency, and accountability. You will stand out as a candidate if you bring strong political acuity, highly developed relationship management skills, and sound judgment, with the ability to anticipate risk, navigate sensitive issues, manage competing interests, provide clear strategic advice in a complex public sector environment, and build trust, influence outcomes, and foster a high-performing, collaborative work environment.

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function or an approved equivalent combination of education and experience.

2. Considerable experience in the administration and delivery of programs, housing benefits, grants to non-profits or similar programs that require working within a legislative (or similar) accountability framework, ensuring compliance requirements are met.

3. Considerable project management experience in handling complex multi-faceted project responsibilities, providing recommendations, executing and meeting established targets within defined deadlines.

4. Considerable experience in relationship management, particularly influencing and negotiating outcomes with a variety of stakeholders.
5. Experience working in the homelessness sector and/or with shelter providers

5. Experience managing, coordinating, and motivating staff, conducting performance appraisals, and managing labour relations matters.

6. Experience working with and interpreting financial statements and financial data.

7. Excellent analytical and conceptual skills to develop business processes, systems and tools to ensure policy compliance and to support effective program delivery.

8. Decision making, conflict resolution and problem-solving skills, demonstrating innovation with a results-oriented approach.

9. Demonstrated effective oral, presentation and written communication skills.

10.  Strong interpersonal skills to deal with sensitive issues with diplomacy and tact.

11. Knowledge of research protocols and social policy analysis and development.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.