Job Description

Job ID: 61319
Job Category: Community & Social Services
Division & Section: Housing Secretariat, Tenant Access & Support
Work Location: 1530 Markham Rd (in-person / not hybrid); Metro Hall 55 John Street (hybrid)
Job Type & Duration: 1 Full-Time, Permanent, 1 Full-Time Temporary (12 months)
Salary Range: $113,683.00 - $155,216.00
Ideal Hiring Zone: $126,085.00 to $136,703.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 29-Jan-2026 to 20-Feb-2026

Are you passionate about supporting tenants and creating housing and homelessness prevention solutions? Join the Housing Secretariat in the Tenant Access & Support section to contribute meaningful, system-level impacts that strengthen housing security for vulnerable Torontonians.

and Major Responsibilities:

The Housing Consultant is a key role supporting the City’s HousingTO 2020-2030 Action Plan. This position will lead strategic initiatives and oversee high impact, tenant focused programs that promote housing stability. This role is well suited to a strategic and action-oriented professional with the expertise and experience to combine policy insight, operational leadership, and community engagement to make a tangible difference.

Reporting to the Manager and working within a collaborative management team, the Housing Consultant provides leadership across staff teams, program operations, and strategic initiatives. The role is responsible for advancing program objectives, driving continuous improvement, and fostering strong partnerships with community organizations and other stakeholders. Through performance monitoring, barrier identification, and cross-sector collaboration, the Housing Consultant contributes to improved housing outcomes at an individual and system level.

The Housing Consultant advances the development of processes, policies, and systems that support data collection and results-based accountability within the Tenant Access & Support section. This includes monitoring and evaluating program outcomes, adapting priorities in response to emerging trends and system-level data, and ensuring alignment with Divisional and City-wide objectives. The role also includes oversight of service provider contracts with a focus on compliance, financial accountability, and performance standards. Experience with budgeting, financial oversight, and the administration of agency or grant-funded programs is a significant asset.

As a strong and adaptable communicator, the Housing Consultant prepares briefing notes, justification memos, presentations, and key messages for a range of audiences, including senior management, City Council, the Mayor's Office, community partners, and members of the public.

The Tenant Access and Support section is recruiting to fill two Housing Consultant vacancies within the following programs:

Eviction Prevention in the Community (EPIC) Program

Within the EPIC program, the Housing Consultant leads staff teams responsible for program eligibility, case management services, resource coordination, stakeholder engagement, and community outreach. The role oversees day to day operations, while advancing process improvements, strengthening partnerships, enhancing service delivery, and supporting staff development. A strong focus is placed on innovation, capacity building, and continuous improvement to ensure the program effectively responds to tenant needs and emerging system pressures.

Grants Program

Within the Grants program, the Housing Consultant leads staff teams responsible for tenant focused grant administration, ensuring compliance with funding agreements, financial integrity, and high-quality service delivery. The role will lead the design, development, and implementation of new initiatives to improve supports and access for tenants to secure and maintain housing. This will be done through stakeholder engagement and data driven decision making aimed at continuous improvement of services.

Overall, Housing Consultants lead strategic initiatives to strengthen housing stability for vulnerable tenants. Whether guiding the direct service operations of EPIC program or managing complex, multi-stakeholder programs, the Housing Consultant plays a pivotal role in driving continuous improvement, ensuring program integrity, and fostering partnerships with community agencies and stakeholders. If you are ready to combine your expertise and experience, and strategic thinking with meaningful action, this is your opportunity to make a difference.

Key Qualifications:

1. Post-secondary education in a discipline relevant to the position or an equivalent combination of education and experience.
2. Considerable project management experience with ability to manage complex projects, in a fast-paced, high-profile environment.
3. Considerable experience in the administration and delivery of housing, homelessness prevention and grants to non-profits or similar programs within a legislative (or similar) accountability framework.
4. Experience in stakeholder relations with a high level of ability to influence and negotiate outcomes effectively.
5. Experience supervising, coordinating, and motivating staff, conducting performance appraisals, and managing labour relations matters.
6. Experience working with and interpreting financial and non-financial data, with ability to use the data to assess program-related outcomes against established performance measures.
7. Excellent critical thinking skills with the ability to take initiative and problem solve.
8. Highly developed verbal and written communication skills, including the ability to summarize information into clear and concise messages and prepare and deliver presentations, coupled with political acuity.
9. Ability to work independently and in a team environment.
10. Strong interpersonal and conflict resolution skills to deal with sensitive issues with diplomacy, tact, and political acuity.
11. Ability to work effectively with electronic spreadsheets, word processing, and presentation software.
12. Ability to travel within Toronto to attend in person site visit meetings with partner agencies and stakeholders and/or deliver training sessions and workshops.
13. Familiarity with relevant employment legislation including Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process