Housing Concierge
Earn £13.45 ph or Salary £26,300 pa, and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw)
Newcastle Upon Tyne
We can’t offer CoS for this role
Home, a place where you belong
We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What’s in it for you?
34 days leave, pro-rated (including bank holidays and a “me day”)
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
What you’ll do
Walk around the building checking CCTV, fire doors and communal areas
Greeting and signing in customers and visitors, picking up repairs or cleaning
The first line of support for our customers when our wider team or their own support network isn’t around to help!
Monitor and respond to incidents calmly, quickly and fairly
Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
Calm under pressure with great communication skills
Passion and experience in supporting others, either personally or professionally
Good judgement and clear communication
You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
4 shifts in, 4 off in a rolling pattern, nights and day shifts
We do get together regularly in the daytime for training and team meetings
Able to use technology to monitor CCTV, update records and communicate with colleagues
You’ll need an Enhanced DBS check done (we pay for it)
Find out more
Click APPLY NOW to see our Housing Concierge job description,find out about us and for help to apply Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
