Job Description

Housing Communications & Engagement Officer

Permanent

Grade C - £35,412 to £44,075 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

About the Role

We’re looking for two proactive Housing Communications & Engagement Officers with experience supporting multi-channel activity and with a passion for supporting residents on a low income.

You’ll bring creativity, insight and strong delivery skills to help plan and produce information and communications (face to face and online) that engage and involve our residents. Working with the Housing Communications & Engagement Manager, you’ll help deliver surgeries, events, information packs across a variety of methods to help make sure residents are kept informed.

This will include coordinating briefs, creating and updating content and collateral, promoting key messages across multiple channels, and shaping strong storytelling that brings our work to life - capturing impact, developing case studies and sharing the difference social housing makes to its residents.

This is a hybrid role, and on-site attendance is subject to service needs.

If you think that you can fulfil this role, we are keen to see an application from you!

What you will be doing

In this role, you will:

• Design and deliver engagement plans that maximise participation across a range of projects
• Lead and support a wide range of communications and engagement projects, ensuring delivery to a high standard and within deadlines
• Work closely with residents and communities, including marginalised groups, to improve engagement and respond to feedback
• Develop and share clear, accessible communications across multiple channels and audiences
• Facilitate effective relationships with operational services and contribute to corporate campaigns
• Support policy and strategy development by ensuring residents have meaningful opportunities to contribute
• Monitor and evaluate engagement activities, identifying improvements and lessons learned
• Produce briefings and updates for senior leaders on engagement and communications activity

What we are looking for

We are looking for candidates who can demonstrate:

Experience

• A track record of delivering communications plans using project management techniques
• Experience of supporting and engaging with diverse communities, tailoring communications accordingly
• Experience of designing and facilitating events such as workshops and engagement sessions
• Knowledge of a range of communication methods and how to apply them effectively to different audiences

Skills

• Strong ability to build relationships with residents across diverse backgrounds, including delivering difficult messages
• Ability to communicate effectively using both digital and face-to-face methods
• Excellent organisational skills, with the ability to manage competing priorities and deadlines
• Ability to develop accessible content and support operational teams with engagement approaches
• Experience of analysing data and presenting insights in a clear and meaningful way

Please upload an up-to-date CV via the attachments part of your application.

Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4240

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

and Person Specification - A1014 Housing Communications & Engagement Officer JDPS Grade C (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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