Job Description

Title: Housing Case Manager

Location: Belltown

Schedule: Monday-Friday 8:30am-5pm

Salary: $73,500-$75,500

Working at Evergreen Treatment Services makes a big difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor.

This dynamic position plays an important role in helping ETS accomplish our mission!

• The Housing Case Management role is part of the REACH team that supports ETS’ mission through providing outreach and housing case management to help individuals to obtain and sustain permanent housing. The Housing Case Manager will make contact with individuals at various locations to provide information and conduct screenings to determine eligibility for the program. Once an individual is accepted into the program, the Housing Case Manager will collaboratively develop an individualized housing plan. The Housing Case Manager will support each individual’s efforts to complete the necessary steps to obtain housing and once housed, to retain that housing.
• The nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, organization and time management skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills.
• The position is (hybrid/full-time onsite), and the days and hours are 8:30am-5:00pm.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• Provide outreach and housing-focused case management services:
• Go to sites where individuals experiencing homelessness are located, to make contact and explain the program to potential clients.
• Collaboratively develop, with each eligible individual, a detailed housing plan which outlines the steps necessary to obtaining and maintaining permanent housing.
• Support each individual’s efforts to follow through on every aspect essential for housing, such as obtaining ID, addressing legal issues, housing search, meeting with property managers, etc.
• Develop and maintain a working relationship with program partners and landlords to support clients in housing.
• Provide ongoing support, once individuals are housed, to maintain housing and improve quality of life.
• Provide services consistent with ETS/REACH program policies and procedures.
• Attend REACH team meetings and other required meetings at REACH and with program partners.
• Document activities according to agency, contract, state and federal requirements.
• Local travel on behalf of the agency is a job requirement. A driver’s license and the ability to be insured by REACH are required.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements

What you bring to this role – Qualifications:

• Education and/or Relevant and Lived Experience (if applicable):
• High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.
• A minimum of two years’ experience in work related to outreach or social work. Familiarity with services for individuals experiencing homelessness highly desirable.
• Knowledge and Skills:
• Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/ written communication skills.
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, phone, and use of the program vehicles.
• Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.

Inclusivity and Reasonable Accommodation:

Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.